Tom's Auto Repair - Dartmouth, Massachusetts

Tom's Auto Repair se presenta como una opción confiable y accesible para aquellos que requieren servicios de reparación de automóviles en Dartmouth, Massachusetts. La empresa, ubicada en Dirección: 401 State Rd North, Dartmouth, MA 02747, ofrece una amplia gama de servicios mecánicos diseñados para satisfacer las necesidades de los conductores locales. Para obtener más información y programar una cita, se recomienda contactar directamente al Teléfono: 5089962400 o visitar su página web: Página web: facebook.com.

Información Clave y Servicios Ofrecidos

Tom's Auto Repair se distingue por su enfoque en la eficiencia y la atención al cliente. Se especializan en una variedad de servicios, incluyendo el cambio de aceite, que es una tarea de mantenimiento esencial para cualquier vehículo. Además, cuentan con un taller mecánico completo, capaz de abordar problemas más complejos en el sistema de motor, la transmisión y otros componentes del automóvil. La empresa se compromete a brindar soluciones rápidas y efectivas, entendiendo la importancia de mantener los vehículos en óptimas condiciones.

Características y Facilidades

La empresa se ha esforzado por crear un ambiente accesible y cómodo para todos sus clientes. Ofrecen una entrada accesible para personas en silla de ruedas y cuentan con estacionamiento accesible para personas en silla de ruedas, facilitando el acceso a aquellos que lo necesiten. Para mayor comodidad, aceptan diversas formas de pago, incluyendo pagos móviles mediante NFC, tarjetas de crédito, tarjetas de débito, lo que permite a los clientes elegir el método que mejor se adapte a sus preferencias.

Según la información disponible, Tom's Auto Repair ha recibido un total de 156 valoraciones a través de Google My Business, lo que sugiere un nivel considerable de actividad y atención al cliente. La opinión media es de 3.8/5, indicando una satisfacción generalizada, aunque siempre es recomendable investigar a fondo para formar una opinión completa.

Información Adicional y Recomendaciones

La rapidez en la atención, como se refleja en la experiencia de algunos clientes, es una característica destacada. Algunos usuarios han mencionado tiempos de espera cortos para servicios básicos como la obtención de inspección stickers y el cambio de aceite. Sin embargo, es importante señalar que la calidad de las inspecciones podría ser objeto de discusión, como se observa en algunas reseñas. En general, Tom's Auto Repair parece ser una opción práctica y conveniente para aquellos que buscan un taller de reparación de automóviles en Dartmouth.

👍 Opiniones de Tom's Auto Repair

Eric G.

5/5

I’ve been going here for years for inspection stickers and oil changes. They are top notch. The mechanics are friendly and courteous. I have always been taken care of immediately when I arrive. I would highly recommend Tom’s Auto Repair.

E

5/5

Took about 5 minutes for my inspection sticker. I guess that's good, not sure if they really checked anything though. Gave me a January sticker when my old one said November.

Mike K.

1/5

I brought a vehicle there for a used vehicle pre-Purchase inspection. I told them what I knew was wrong with it but I wanted everything checked. They put in their shop for 15 minutes and came back out with a receipt of confirming what I knew what was wrong with it. They told me it needed brakes which I knew and then verbally quoted me $2000 to do a brake job which is ridiculous. then they told me I had an EVAP Problem and a O2 code. Told me it would be $7000 to do all that work. Satire at best. Also they did not check the whole car because the AC doesn't work and also the emergency brake Doesnt work. Which i figured out on my own after I left. So they did not even fully inspect the vehicle and then charge me $120 to confirm what little I already knew about the car. Also the shop wasn't busy at the time I brought the car so it doesn't make sense why they wouldn't just do a thorough inspection of the car to check everything on it. I wouldn't bring a car back there For anything. I don't think this is fault of any of the mechanics working in the shop more the management That need to treat customers more fairly and actually try and help them out I think this is is a perfect example of why the auto industry has a bad name In general because everyone complains about not trusting their mechanics. I did not want to have to write this review But I think I got robbed of $120 For them to tell me something I already knew without figuring out more about my car that needed work Which is the situation. anyway I just thought I'd share my experience And again I did not want to have to make this review I do not do many reviews

Jerry B.

4/5

Never an issue, courteous, and usually very well priced for the work performed. Have been going there for past 10
years.

Kenneth R.

4/5

Definitely not the cheapest place to get your car fixed, but these guys are pros. I won't go anywhere else.

Jimmy G.

1/5

WOMEN AND THOSE WITHOUT INDUSTRY KNOWLEDGE BEWARE!!!
My girlfriend's mother needed a valve cover gasket on a simple, conventional 4 cylinder car . As a former mechanic, I looked at it and diagnosed what it was, priced the part out, but simply did not have time to do the job. Her mother advised me that she had a mechanic she had used prior to me and that she trusted his work and he had treated her fair in the past. I did not go with her and was not present for the estimate or drop off of the vehicle. I figured the job would cost around $250-$350 dollars based on my knowledge of the industry, and boy did these people gouge her. The entire job cost a whopping $567.00. It started off with a $50 diagnosis charge on a problem that you can readily and visibly see from looking at the motor, without even removing the plastic engine cover. They were also advised of what the problem was prior to the car getting there so I'm not sure what the diagnosis even is. Next, they charged $99.95 for the Gasket. THIS is where I really started to question their morals. I decided to do further research on the cost part because I knew what it cost at autozone. ($32.00) I called NAPA ($37.00) I then called the dealer and priced the gasket by the dealer by giving the VIN ($41.00). I know mechanics mark parts up, but over a 100% markup on a part is unacceptable and crooked. Next, knowing the industry I was able to use "all data", a system used by mechanics to accurately price out work, and found the job is supposed to take 1.8 billable hours to the customer. They charged $350 in labor in addition to their made up $50 diagnosis fee for a 30 second diagnosis that had already been done, which at their $120 per hour rate, works out to 2.966 hours. (don't ask me how they get that figure with a repeating decimal, other than making it up clearly). Lastly, they charged $50 for "cleaners and sealants" there are no additional sealants required other than maybe a dab of grease for the coil packs, and a can of brake clean which is more than likely all they used is $3.99. Again, I understand a mark up but this is gouging. So with all this information I now felt compelled to get involved. I initially was met with resistance by the cashier who tried explaining me away. When I pushed for any explanation on the nearly doubling of the suggested labor charge and the more than doubling on the parts, I was asked "oh are you a technician?" When I stood my ground and said yes, he only then got the owner. Once again, I was met with resistance. The owner would not produce and documentation on the parts actually purchased, would not tell me the supplier (which I assume is NAPA based on one being up the road and them being a supplier that delivers and offers large commercial discounts), or the cleaners actually used. He also tried telling me that the additional time was for cleaning, even though the cleaning time is allotted in the all data estimate. I once again stood my ground. At this point, he offered me $30 off admitting that the time is over estimate. I stood my ground again. He scribbled on his paper, not looking me in the eye, generally being evasive and not being able to offer any good arguments as to why he charged so much for the parts or labor (he told me he marks up his parts 20-40%, and that he does not provide customers with parts receipts, even though he marked up his part over 100%) he once again offered $80, would not tell me what the $80 was for, and then said "will that make you happy?". I told him no, but that was all I was going to get. Seeing that I was talking to a crook who was not going to divulge how crooked he is, I took the $80 and walked out. So my advise to those going here is to choose another mechanic. I hate to write negatively about any business, however this is a clear and easily identifiable lack of moral principal and a negligent way to operate a business.

Dan

1/5

First I had made an appointment early morning, for the next morning. Got there when they opened and wanted to push my appointment back to later in the day. Secondly, they installed my tires wrong. That's right, they installed my tires wrong. Tire manufacturers put a yellow dot on tires so when mounted it should correspond with the valve stem. They told me that they had issues with balancing and said my wheels were all dented up. Wrong!! The dot, which is the lightest spot of the tire, was nowhere close to the valve stem. Therefore you're already fighting a losing battle when you try to balance it. I am a mechanic by hobby and never have to bring my car into any service shop but don't have a tire machine. Might have to buy one now or just never go back there again.

King

1/5

Awful do not let them work on your vehicle heed my warning.