Schroll Body & Paint - Manhattan, Kansas

Spencer Childress

Had a great experience working with them, a deer lunged into the side of my car when driving one night. They worked directly with my insurance and were very transparent about everything. Repairs are fantastic - as if it didn't happen! Would recommend for sure.

Bailee Tucker

My car was involved in a hit and run in February. Schroll’s made it so easy to get my car in and work with my insurance. I have State Farm. Some things happened with the delivery of the parts for my car, so it wasn’t able to be worked on until April 4. The estimated time for repairs was 12-14 days. They got it finished on April 12. I’m so impressed by the work they did on my vehicle. It looks brand new. I also found them to be kind and courteous in the customer service department. Always willing to answer any questions or concerns I had.

Matthew

Amazing and accommodating folks. Hit a deer and had it towed here at midnight and they were flexible with me and the adjuster. The car was sent to a different location but I appreciate the crew here for helping me out during this process!

Sa SH

DRIVERS BEWARE!!

As much as I hate to blast a small business on Facebook, Schroll's Body and Paint has gone out of its way to prompt this post.

Background: two years ago I had a repair done in which Schrolls repaired this fender flare - including the messed up/mismatched paint. Fast forward two years, and I am back for another repair? to the same side.

When the repairs were complete (the second picture) this is what they gave back to me as "repaired." When I complained, Chance (the owner) told me that I could pay out of pocket or get a supplemental claim and they would fix it. When I followed up to get this OBVIOUS problem corrected, they refused to do the work. Yesterday, I recieved this message from the shop:

"After reviewing the photos we took of your Jeep in February, we have decided to return the check to XXXXXX since it clearly did not match before we did repairs in early April. We are not interested in doing anymore repairs to your vehicle. You can talk to your insurance about sending the check to a different body shop.

Thank you,
Ashley Cottrell"

This company is always free to refuse service to anyone, but they are not allowed to do shoddy work, promise to make it right for more money, and then refuse the work AFTER ackowledging the problem needing repair.
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Summary:
- the Jeep color is standard 1990 jeep metallic khaki (Chrysler paint code PJ5/HJ5) and should have been easily matchable

- Schroll's did the work that resulted in the mismatched paint the first time.

- Schrolls replaced the molding with an aftermarket molding that does not match up with the original by 1/4 of an inch AND it is improperly mounted/mated to the step molding.

- Schrolls failed to blend the right wheel molding with the step molding

- Schrolls committed to completing/fixing the work upon completion of a supplemental claim.

- Schrolls refuses to correct their substandard work after accepting payment for that substandard work.

Regardless, all anyone really needs to know is that the owners of Schrolls Body and Paint ALLOWED/APPROVED this work out of their shop AND defended their use of ill-fitting aftermarket parts, misaligned molding, and mismatched paint - AND THEN refused to fix their shoddy work WHILE keeping the insurance payment.

Caveat emptor

Boston Craig

Absolutely amazing service! Get work done fast and efficiently. Have had them work on my car twice due to two different accidents and the work has been amazing. Great at communicating with you. Care about you and your car. 5 stars for a happy customer!!

Aaron R

I had another autobody repair shop in the area of Manhattan quote me $800 to completely fix my bumper back to prestine condition. The Clerk of that autobody repair shop said my bumper was beyond repair and it had to be fixed or it would fall off. Mind you I have been driving over a year with my bumper like this.
Schroll Body and Paint quoted me $185 and said it can be fixed. I got my car back and the repair was $143. I am beyond happy with the results, yall did an amazing job. Thanks Chance for listening to me and meeting my needs. I definitely recommend Schroll Body & Paint to anyone that is looking for an autobody repair shop who cares about their customers and wants a good job done.

courtney galbraith

From drop off to picking my suv up, this was the easiest process ever! Chance and his team are fantastic. I will not go anywhere else for body work on my vehicles. My car looks brand new after being with Schroll for a week for hail damage.

Dana B

The employees at Schroll were incredible. We live out of town and my son had the car at K-State so we did most everything over the phone. They were so easy to work with, prompt with information to insurance company, and the work was completed professionally, competently, and on time. The car looked great! It was nice to have kind and compassionate people with whom to work and I felt like they were honest and very capable. Highly recommend!