Sarto Countertops - St Marys, Kansas

David D.

First, I'll share the positive. Laura at the Lenexa showroom was extremely helpful and patient as we selected our quartz countertops, changed our mind, and changed our mind again. I really appreciate all of her assistance.

The other positive is that the folks at Sarto do really good work. The workmanship is great and the measurement and installation people were all very good to work with.

If I was basing this review only on those considerations, it would would be 5 stars. However...

My two negatives are:
1) We received a call on Monday that they were coming the next day to install. This was BEFORE we had approved the final layout and the installation was scheduled without checking to see if we were even available that day. Then, a second time the project manager scheduled installation without calling us to see if we were available. It seems like basic common sense that you check with the customer to find a mutually convenient date before scheduling the installation.

2) What will probably keep me from working with them in the future, however, is they require full payment up front. Half is required before they will come out and measure and the other half is due before the installation. We were not told that upfront and it came as a surprise when they required the second payment. We've worked with a lot of businesses on our home renovation and Sarto is the ONLY one that required full payment before the project was complete. They say they've been "burned" in the past by people who didn't pay, but all other businesses have found a way to deal with that. I can point to many customers who likewise have been burned by contractors after paying large deposits. Requiring half upfront and half after the project is complete equally spreads the risk. Because of that policy, I won't recommend Sarto even though I'm happy with the work they did.

Daniel & Elaine Deiter

Great selection of countertops and sinks; knowledgeable and very helpful salespeople; installers did a great job in just a few hours. My new countertop looks great (Photos are before backsplash added) and is exactly what I wanted!

Frank Payne

Sarto countertops did an amazing job from start to finish. The sales and office staff were wonderful to work with. The installers were very professional and courteous. When the job was completed, we were amazed at the transformation. Thank you, Sarto.

Carolyn Popkess

We had a very positive experience with Sarto and would highly recommend this company to others. The staff was easy to work with and were very professional. We appreciated being able to choose the actual piece of quartz that would be our countertop and to make decisions on pattern placement. The template process was accurate, making for a perfect installation. Our new countertop is beautiful!

Melissa Jones

They worked with us on the pricing and gave recommendations when I was unsure of what to expect! I appreciate them and our countertops are beautiful!!

Mark B

To whom it may concern;

I wanted to at least send an email because clicking 5 “stars” doesn’t begin to describe how we felt about the service we got from the team at Sarto Countertops.

Everyone we came in contact with was very professional and courteous. From picking out our samples, to the measuring of the areas, to the arrival of our countertops; everyone was very helpful and patient.

Especially patient were the brothers installing our counter tops. They didn’t seem to mind my constant hovering while they did their jobs superbly. They also answered my many questions without becoming exasperated or having to slow down in their work. All aspects of the “fit and finish” for the install exceeded our expectations. Our kitchen looks marvelous!

By the time the invoice came, we knew that we had gotten an exceptional deal.

I work for a company where exceptional customer service is the standard we shoot for. You and your employees have attained that goal.

Whitney Hudson

5 stars across the board: Service, communication, quality, delivery, custom fit, install, and pricing. Very enjoyable experience!

Matthew Bomberger

I recently purchased a countertop from Sarto, and I am extremely pleased with the outcome. Throughout the entire process, from my initial visit to the showroom to the final installation, the level of communication and customer service provided by the Sarto team was exceptional. The showroom representatives, Greg and Richard, were knowledgeable and helpful in guiding me through the available options. Jamie went above and beyond to find the perfect slab for my needs, and Martina ensured that communication remained smooth and consistent throughout the project. Finally, Leo and his skilled crew expertly installed the countertop to my utmost satisfaction.

I wholeheartedly recommend Sarto as a top-notch provider for anyone seeking a comprehensive and high-quality experience. They offer a seamless one-stop shop, combining exceptional service and a superior product.