Release Well-Being Center - Westborough, Massachusetts

Hannah M.

The folks over at Release are truly the real deal. My partner and I had a half-day Bliss package with a couples massage with Jim and Erika! Jim is the man! Absolutely knows what he’s doing and really listens to you about your life, that way he can focus on the proper muscle groups. From sun sauna to eucalyptus steam room to Himalayan salt room and a mineral spa bath. I can’t wait to return. Thank you Jim again, best massage I’ve ever had.

Jamie S.

Took my mom and I for a facial and a massage this weekend. We had a the most wonderful time together using bliss and all of its rooms. I received the best facial of my life by Renee! My face is so glowey and smooth. Would def recommend! 10/10

April L.

I visited this spa on a Saturday as a birthday gift from a friend. While the concept is nice, the experience left me feeling underwhelmed. The spa was unusually busy, according to the staff, and there was initially no place for us to even sit because the rooms were small and unable to accommodate the number of people that day.

I did enjoy the steam room and my massage, which was absolutely incredible and very relaxing. However, the hot tub area and salt room were both quite small and felt cramped, making it hard to fully enjoy those amenities.

Unfortunately, my massage was scheduled to end just 15 minutes before the spa closed, which didn’t give me enough time to shower and change without feeling rushed. Four staff members were waiting in the locker room for me to leave, which added to the stress.

It wasn’t the worst experience, but it could have been better with better scheduling and perhaps some updates to the space. I won’t be returning, but I do appreciate the effort of the massage therapist, who was the highlight of the visit.

Jen S.

Nourish Cafe is the best way to take a moment for self-care! The food never disappoints. You feel healthy eating it. I highly recommend the avocado toast, the Southwestern ( I do it as a wrap with grilled chicken) and the mimosas ( or the seasonal sangria) as an extra treat!

Stuthi B.

I love spa days and have been to various spas around the world. Comparatively, Release was a bit underwhelming for it's cost.

My husband and I opted for the half-day Bliss package, which included access to the Bliss facilities (steam room, sun sauna, mineral hot tub and pink salt room), a facial and a massage.

The services were fine, but the vibe was a bit lackluster, lacking attention to detail:
- The "tea station" in the lounge was an electric kettle that I had to turn on myself and wait for, in order to make myself a cup of tea. The tea bag options were also a bit sad. Every other spa I have been to either has a hot water dispenser that requires no waiting time and far more options of teas, with a focus on herbal teas, given that its a spa. In fact, some spas offer individual tea pots with a wide array of loose leaf teas. The entire refreshments area felt more like a motel reception than a high-end spa.
- There were used bathrobes/towels/cups left around the lounge and no one seemed to be in charge of picking them up (for several hours). Some of the other patrons had left their robes on the reclining chairs while using the steam room/hot tub and so my husband and I couldn't use them, even though nobody was actively using them at the time.
- The music everywhere (lounge/massage rooms/etc) was too loud for a spa.
- The fake plants, un-shelved books and carpeting detracted from the luxurious feel of a spa.
- They double charged for an add-on that I opted for. Although they ultimately refunded the additional charge, I was put-off that despite my insistence that I had previously paid for the add-on, the front desk person charged me again. So I wasted additional time calling in to request a refund.

On a more positive note, the chroma therapy showers and amenities in the locker rooms were good, I appreciated the quality of body wash and conditioner available for use. My masseuse and facial specialist were great.

Overall, it was a decent experience, but I am unlikely to return, unless the luxury-aesthetic improves. The cost was about 40% more expensive than every day spa I've been too (eg. Thermea and St. Anne's in Ontario, Canada; or Royal Dubrovnik Wellness & Spa in Croatia, Sawasdee in Phuket, Thailand), but with fewer amenities and less of a luxe atmosphere.

Adriana K.

I just had a massage from Amy and she was “on another level” massage therapist. It’s not often that you find a gem like her at a spa- she was incredible. I’m a massage therapist myself so I know what I’m looking for and she was “it”.
The spa is great, and the caffe is also amazing. Highly recommend!

Shannon D.

Had an amazing “bliss package” day at release today! I had a massage with Jim that was wonderful- he was really great at making me feel comfortable and gave an excellent massage. The salt room, eucalyptus room and hot tub were my favorites. We will definitely be back!

ROGER W.

I was recommended by one of my friend, who is a regular guest at Release. But, I had a terrible experience trying to book an appointment for my husband as a gift. The online booking system kept giving errors, and when I called, the lady had no idea what service I am talking about. After waisting more than 15 min, I had to hung-up the phone. I’m really disappointed and not sure I’ll try again.