Pilgrim House Provincetown - Provincetown, Massachusetts

Leah E.

We've stayed at the Pilgrim House several times (2 adults with one daughter). The owners and customer service is very helpful, friendly, and responsive. My priorities when staying in Provincetown are: Location, clean room, and a comfy, supportive bed. Pilgrim House checks all those boxes really well. The location couldn't be better: you're right near Commercial street, but set back somewhat so you don't get the on-street noise. The hotel does have some weekend events, especially in summer and on holidays like New Year's Eve, that can get loud for the rooms on the 2nd floor that are above their event room. But it's a hotel in the heart of Provincetown so not surprising at all. Since we're a family with a 7 year old, it's not ideal, but not a big issue (adults bring ear plugs and the kid can sleep through anything). We stay here ~3-4 times a year, and we notice late-night noise perhaps one of those nights on a weekend, so not bad at all. This last visit, we were more needy than I think we typically are--with parking, meals, etc.--and we always got a friendly smile and an offer to help. We often stay in the less expensive rooms, so they may not be as luxurious as one would find at a 5 star hotel, but the bed is always quite comfy, linens are great, the room is always clean and well appointed, with enough space to relax, storage, a nice desk and chair, and new streaming/smart tv. Parking is an extra cost, but likely worth it considering you're smack dab in the middle of Provincetown. The in-house restaurant started serving breakfast that that was really, really good. Not inexpensive, but the prices are good value for good food and service you get.

Kevin N. H.

Adorable hotel with a super convenient location just off the main commercial street. Walking distance from everything. The on-site parking was a huge plus. We were there during off season so it was incredibly quiet. Rooms were comfy and well appointed. We had a great stay.

Arthur G.

If you’re looking for a peaceful and quiet hotel that’s in the heart of Provincetown, look no further than the Pilgrim House on Commercial Street. The rooms are spacious and we were delighted by the wonderful staff as well as their very impressive website.

Tom S.

My wife and I made a reservation last Valentin's Day, 2024. I approved the charge for the nights with parking at $100. About 24 hours after the approved amount another $300 showed up on my credit card. I called the manager and he said there was a problem with the way to system charged things so he would credit back the $300 within a few days because parking was $100 a day not for the whole 4 day stay. A week went by and nothing happened so I called again. He said they had computer problems that was fixed now and he would credit my account that day. Another week and no credit. After that they wouldn't answer the phone when I called. (They use a cell phone and I'm sure caller ID showed my name.) I contacted my credit card company and they, credited my account. I then received an email from the inn canceling my reservation entirely and indicating my credit card was given a credit. The credit never showed up and again I had to file a claim with my CC company. After six months I received all my money back from the credit card company. If you reserve a room from November to April parking is free in the entire town and there are plenty of spaces to be found near the hotel.

Michael W.

The good: right in the heart of PTown, on site parking for a fee(45 night, cheaper at the lot at CVS) parking is tight, good size rooms, friendly service.
The bad: paint peeling on the ceilings, paper thin walls(I wear hearing aids and without them I was trying to decide what color cabins to get! the room next store was deciding on for their kitchen) if the rooms above, flush their toilets, it sounds like the water is coming into you room.

Michael F.

We really wanted to like this place because the location is great! However, the rooms were extremely dirty and the service was terrible. Mold growing on the shower curtains, carpet disgusting, bathroom dirty. Worst part was having to shower in 6 inches of water that backed up from the drain every time we showered. We asked for this to be remedied, I guess they attempted but did not follow through. It was gross. The service was rude and overall a bad experience for such an amazing city.

Rooms were NEVER cleaned throughout our entire stay. When we asked we were told that there was only one person cleaning and that they were short staffed. This was surely not reflected in what we had to pay for the room. Highly overpriced for what we received.

Provincetown is AMAZING, but this hotel was terrible.

Rachel

Honestly could not have had a better experience at this hotel! We only stayed for one night, but it was just about as perfect as it could get. Our room was clean and comfortable, the AC was top-notch, and the location was perfect. Only about a 10 minute walk from the ferry!

Being on Commercial Street, we were initially a little concerned about it being loud, but because Pilgrim House is set a little further back, it was nice and quiet. The volume change between the street and the lobby is wild; it gets noticeably quieter the closer you get to the lobby.

The staff was also gracious enough to let us leave our bags there prior to check-in and after check-out so we didn't have to drag them around town with us the whole day. Also, the price of the room was very reasonable.

Overall, highly, highly recommend staying here. We will definitely be back in the future!! Thank you, Pilgrim House!

Rick A.

We just returned from a week-long trip to Ptown and enjoyed it as usual. As always, we made a point to purchase tickets to see Miss Conception at Pilgrim House, and like usual, she put on another fantastic show! Such a talented performer, with a great voice, amusing stories, and lots of laughs. Though there are plenty of other entertainers in town to choose from, Miss Conception is on our "must-see" list every season. Check out her show for a great night in an amazing town!||While you're at it, stop by Pilgrim House for their tasty food options and well-made cocktails. The entire venue is very recommended!