Paul Mitchell The School East Bay - Pleasant Hill, California

Audrey K.

Unequal Treatment for the Same Exact Service

I came in with another person. We were getting facials together. Mine lasted maybe 45 minutes. My friend's lasted 2 hours. Why? Because the 2-hour person was doing an amazing job on my friend.

Guess what happened?
I asked to speak to the instructor. The instructor blamed my being 5 minutes late. The instructor blamed the student doing an amazing job on my friend.

I was going to send my son to this school, paying over $20k in cash. I told the instructor I was more upset because I was going to be paying $20k+ and I was given far less good treatment during the facial. She didn't care. She blamed me again for being 5 minutes late. Blamed my friend (who has perfect skin compared to me) for being a 'difficult' case that needed more time. Then blamed the amazing student for doing too good a job.

I HATE THIS PLACE.

Melissa D.

Great price! Kinau gave me a fabulous cut and was so welcoming. Susan put in the work for my hair color and did a fantastic job! This is my new salon! 💜💙💚

SoyWatt V.

There's some cool things going on with the mirrors at PM. The photos are of the exterior only. The students are really nice and they give haircuts for all here.

Sharise F.

I came in for a wash deep condition the lady was very nice in sweet I was her black client . She managed my hair with care she had never did my hair type before . She took her time detangling my hair she got it straight but had to have a student of my kind come over to re curl my hair . I want expecting top tier because they are students and learning to get there license. My experience was great I will be back to try the facials . Please don’t be so hard on them if you won’t top tier service go to a professional these are student yall comments are mean your only paying less then 50 bucks for a service that’s required a lot of time and effort .

Trisha G.

I am contacting the Paul Mitchell customer service team to provide yet another negative review. I scheduled an appointment over a month in advance, received a confirmation phone call the day before the appointment, and then another call afterwards canceling the appointment. I was told that the student was sick and would not be in to do my hair. I asked if another student was available because I took the day off to have my hair done. They then said yes another student would be able to do my hair. I was halfway to my appointment,( which is approximately 25 miles away), when I received another phone call stating that the person that was going to do my hair suddenly got sick during her lunch break. At this time, I simply requested a refund for the membership that was just renewed.

This has occurred multiple times and each time they offer a free service that I can never use because it is so rare to make appointments due to low availability and cancellations.

I would never recommend going to this location due to the unprofessionalism, lack of concern for customer’s time, and poor quality of service.

I am also contacting your corporate offices, the Better Business Bureau, posting this review on Yelp and Google.

I will not attempt to use your services again in the future.

Hajni T. C.

I had a good experience, and I will come back.
I was a little nervous about getting my hair colored after reading some online reviews, but I'm glad I took the chance!

The color and haircut turned out beautifully, and I'm absolutely thrilled with the results.
I knew it would take a bit longer since it's a school, so I planned for about 4 hours and it was definitely worth the wait (I have thick medium length hair)
Tip: Wear an old T-shirt in case of color drips 😁

Anika S.

TL;DR: Great price, good service, looong time in a chair
This place is great, I’ve been here a couple of times now. The prices are really good, but you should expect to be here for a while. The students do their jobs to the best of their abilities (sometimes that means taking their time) and the instructors are thorough in their coaching and corrections. The students are also pretty sweet and fun to talk to, the instructor Ricky who saw me was good spirited and nice. Although the experience was very long, I didn’t mind and I quite enjoyed it.

p B.

I had an incredibly frustrating experience here. The communication is absolutely terrible. The people at the front desk are some of the most incompetent individuals I’ve ever encountered – I honestly don’t know how they got hired to work there. Everything was made so much more complicated than it needed to be, and the whole process felt unintelligent and poorly handled. It was a complete headache from start to finish. I would not recommend this place to anyone looking for a smooth or professional experience.