Oz Powersports - Ottawa, Kansas

Жека

This location never open. It's only by appointment. I don't know why Google map says it's open. When I call and ask them they said just come over. Well whenever I got here it appears closed and only by appointment. Probably I just go to another place, I don't wanna waste my time. Looks like this place still under Covid 19 restrictions

Savage Cycles & RV

AVOID!!!! If I could give a NEGATIVE 5 star I would. Absolutely terrible business. Took 3 weeks to even pull the part I needed for a customer, then told my customer it wasn't correct fitment when I was finally able to get an answer. Then charged my card $185.00. When I tried to cancel I was told there would be a 25% restocking fee for a part they pulled wrong and didn't call to discuss and let me and my customer decide to take the risk or not because they had so much labor in finding it. Told them to keep the part, I would take the hit on the restocking fee since it was a part I'll never sell anyway. After speaking to Brad, my customer said to go ahead and reassemble the bike. Received the part and invoice a week later. When I originally called he said $150.00 then charged me $175.00 for a part I no longer needed due to amount of time we waited and him telling my customer the fitment wasn't the same. Now I have a $185.00 part on my shelf that I'll never get rid of because of their ineptitude.
The reply is a complete crock of .....! I GAVE the correct info. Not my fault you wrote it down wrong and you even told my customer it was wrong before sending it. As far as sending it back, I would have, had the option been given. It should have never been sent to begin with.

Evelyn

-1000 stars *WARNING* DO NOT SHOP HERE**
Initial Purchase and Delivery:

On November 10, 2023, we put down a payment of $1,000 for a 4-wheeler and a Go-Kart.

we paid off the total bill of $3699.34 and scheduled delivery for

However, we were informed that the Go-Kart we purchased was accidentally sold, and we had to pay an additional $300 for a larger one (HE SAID THIS IS CHEAP FOR THIS LARGER ONE!) (I DO NOT CARE BECAUSE I DIDNT ASK FOR A LARGER ONE) to fulfill MY children’s only Christmas gift. Now total $3999.34.

Issues After Delivery:

On Christmas Eve (December 24, 2023), our children rode the vehicles around the block for 15 minutes or less.

Unfortunately, both vehicles stopped working and would not start again.

Additionally, there were oil leaks and parts hanging off due to incorrect assembly. Batteries would not stay charged.

Attempts to Resolve:

we contacted Oz Powersports, and they promised to pick up the vehicles within a week.

The vehicles were eventually picked up after the store’s out-of-town sale.
almost month later the owner’s son returned the vehicles, but they still had starting issues and parts taped up on the vehicles, because we wanted the girls to enjoy the gifts, we ignored the tape. My husband said he will assemble parts correctly. But still starting issues.

Continued Problems:

Our daughters rode the vehicles for about 20 minutes at the park, but they stopped working again. called a mechanic towed them home

The mechanic checked the vehicles, took pictures and even checked the gas (which was fine) and discovered that both vehicles were completely dry on oil and wires weren't connected. The mechanic took vehicles back to the store himself to explain the issues and the owner refused to take them. Said to bring them back in a week.

Lack of Communication:

We took the vehicles back to the store but there was no communication from the store after that.

When you contacted them on March 15, 2024, they claimed to be out of town and had not addressed your vehicles.

Called the store to check on vehicles, the owner mistook me for someone who left a negative review and refused to help me.

Between 04/10/2024 - 04/30/2024 no communication – we left 2 Voicemail messages and no response

We visited the store on 05/01/2024 to collect our 4-wheeler but were told to return the next day. Upon returning on 05/02/2024, we were unexpectedly asked to pay over $300 due to alleged dirt in the gas, which was not present when we submitted them for repairs. Additionally, the Go-Kart repairs had not been started and he didnt know how much we will be charged. I declined to pay the additional service fee. The rides, purchased as Christmas gifts for my children, have been used for approximately 50 minutes in total. Since then, they have been stored either in our garage or at OZ Powersports, unused. The proprietor has denied both the return of the rides and any form of refund. Furthermore, the owner suggested that my children should stop playing in the dirt and cover the cost of the vehicles. Now Christmas is here again, my kids didn't get their Christmas gifts, instead we were robbed.

NOW HERE IS MY REVIEW - YOU CAN BE MAD AT this one - BUT ITS THE TRUTH. SAME TRUTH, I TOLD YOU WHEN YOU CALLED THE POLICE on me. then you start lying again. YOU ALREADY STOLE 4000, WHO WOULDNT BE MAD AND ARGUE BACK WITH YOU.
TIP:
IN LIFE WE MAKE MISTAKES, THE PROPER THING TO DO IS TO TAKE ACCOUNTABILITY, APOLOGIZE AND FIX THE ISSUE. LEARN FROM AND ALWAYS TREAT PEOPLE RIGHT.
shame on you and your family stealing people money and now children Christmas Gifts!
MERRY CHRISTMAS 2023 - MY KIDS ONLY GIFTS WAS STOLEN ITS MAY STILL NO GIFTS ----WE ALL MUST CONTINUE TO PRAY FOR OUR COUNTRY.

larrylarry seventyfive

CoverMax XL # 10-7512 - Ordered on line, received ahead of schedule at the lowest price I could find anywhere. I was replacing an existing identical cover so I knew its limitations, ergo no complaints about fit, etc. My ride is an old beemer R100-GS with a really old Ural hack so it's not easy finding a 1-piece cover that fits both. This one works guys, so if you're looking for a cover for your rig this isn't a bad solution. If OZ still has them they're the place to go. I'm going to order another now as they don't last forever.

Ryan Pettus

This place SUCKS. Dropped my bike off to get a new engine and left it for months. Ended up coming to pick it up and they had it in pieces and hadn’t worked on it at all. DO NOT GO HERE.

Michael Taylor

Ordered an atv bag off their website and got an email 2 days later saying it was discontinued. Ok, so remove it from the website..... Called and spoke to a guy that said he would send me pictures of other options and prices. I told him that would be great. Never heard from him again. A woman emailed me and said that since the item I ordered was discontinued she would be happy to give me other options and prices. I told her that would be great. Never heard from her again. In these times I would prefer to buy from a small business but this place is a joke.........follow up.............you just responded 10 minutes ago to review I sent 2 years ago! And you are trying to claim you responded within 5 minutes.......hilarious! Proof is in the pudding princess.

Luke

I tried to get all the plastic for a 200sx fourtrax. The price he quoted me was outrageous so I'm still looking for the parts I need to fix it before the big meat run in March.

Kathryn Fairbairn

Great place . The remarks about him talking fast are true but his personality totally doesn't reflect on his business. I personally enjoyed talking to him. The price for the jacket and other gear I bought was good. I've looked online and the closest I've gotten was about 50 to 75 dollars more. I have a vintage bike and finding parts are next to impossible to find or even at a decent price, so Oz is a great asset for guys like me. Will definitely be doing business there again.