NRG LAB Fitness Center Milford - Milford, Massachusetts

Isaac B.

I sent an Email to the NRG LAB in september 24 in 2024. Asking to cancel my membership, after a few weeks I went physically into the gym to ask them to cancel it, One of the people from the front desk told me that my Email went to junk but they would look into it. December i call them again asking to cancel my membership, And nothing. It’s January already and my membership that i asked to cancel months ago, is still not cancelled and they don’t want to refund my money that i have paid since I asked them to cancel, which is the total of $243. And apparently I haven’t told them 30 Days before I wanted to cancel.

David H.

MENS SAUNA PERMANENTLY CLOSED!

I joined NRGLab a few months ago. When I spoke with a sales woman I expressed that the sauna was a big draw for me. At this point she should have mentioned that the sauna in the men's locker room had been permanently closed but she instead confirmed there was a sauna in the mens locker room? Pretty dishonest sales tactics.

The gym itself is ok for the price and the fact that it is open 24/7 is nice. The equipment is not top teir but it's good enough for the price. I'm not sure how long I'll stay a member but "The Gym" in Milford is looking attractive with a working sauna for the same monhtly price (although it does require a year contract).

Advice to ownership: Don't lie to potential customers and fix the sauna.

Kasey M.

I have been going to this gym for a couple of years. I have always found it to be welcoming and comfortable. I have lost quite a bit of weight while going here and I was never made to fell like I didn't belong or like I was being judged in anyway. I had to cancel because I moved out of state and I will say this gym is one of the very few things I miss.

Ying H.

The staff were great. The facility is good overall. Sauna was the main draw for me and my husband. However, the men’s sauna got closed permanently. My husband had to move to another gym nearby. I reluctantly had to follow since we often work out together.

Amman H.

I signed up in 2023 paid a full year membership in advance. After a year I asked the receptionist to cancel my membership and she said I was all set. I received a letter today from debt collector that I owe $800.
This is very unprofessional. I have multiple corporate memberships and this is the first time something like this has as happened. I have the debt collector to provide all original contract. This is very bad customer experience. Please be aware when you sign a contact.

Colby W.

Shayne and Nikki make Milford NRG feel like a home with how welcoming they are

Fernanda M.

One of my best decisions in 2023! New Year resolution that actually worked!
In January of 2023, I was in tears because I realized my health was in terrible shape ( obese, no energy, body pain, sleep problems). I emailed NRG and Laura Cunniff emailed me back the same day and met with me. She assured me that NRG would support my goals and help, she assured me that I would never feel bullied or unsupported. I signed up and got some personal coaching sections with Laura, who motivated me. I also met my goal of attending weekly classes and I love all the instructors. I feel safe and happy and supported whenever I go to either the gym in Milford or Franklin. I might not have lost tons of lbs, but I sleep better, have more energy and have many other benefits. If your 2024 New year's resolution is to be a healthier You, Do yourself a favor and sign up no NRG today!

Joshua K.

I've used many different gyms from LA Fitness, to Crunch, to the old World Gym back in the day. As someone who is tired of crowded gyms, NRG Lab is great because it's a small, intimate club with plenty of equipment for a great price. The staff are very friendly, it's 24 hours and they've added some new equipment since I've been going here for a few years now. The regulars here are great as well. Would recommend to anybody!