Northampton Transmission - Northampton, Massachusetts

z S.

EDIT: it's been a year now, and i'm not at all surprised that this shop takes the time to respond to everybody else's reviews, but not mine. what could they possibly say? either way, i ain't forgot what happened, and i don't intend to EVER stop talking about it to every single person i know. did i mention they crunched up my brand new front license plate? i've just gotta wonder how that could happen. did i mention they installed the shift cable in the wrong hole on the bracket? did i mention they charged me to work on my electric tachometer that never had any issues? and then they tied the electrics for it into the voltage feed for the fans with a crappy inline splice? and it made the fans work intermittently for months until i went thru the wiring and fixed it myself?

first the bad, then the ugly.

they charged me almost double the initial quote, while taking almost 3 times as long as they said. the truck broke down less than a mile out of their driveway, because their "technician" did not ground the ignition coil they installed, and it shorted to itself. they installed a speedometer cable, and let it sit directly on the exhaust pipe, where it immediately melted and stopped working. the TV cable was never tightened and for months the truck was exhibiting very short stacked shifts. that was a problem until i repaired it myself.

now the truly bad:
they scratched the shit out of the paint on my truck. initially John took responsibility for it and asked me to get an estimate for repair. i got 3 estimates, took them the least expensive one and Dave was very aggressive to me, telling me the shop would "never repair my paint because it cost too much, and it's not like i'm driving a show truck or something".
i didn't scratch my truck. they did the damage, it's their responsibility to repair it. businesses carry insurance exactly for this kind of situation. what it costs to repair has nothing to do with me. the fact that they were ok to pass their mistake along to me is reprehensible. i've never been treated this badly by a business in my life. i could never recommend them to anyone.
it's a shame that any business owner could say they take pride in the work they do and let this happen.

Alex H.

Very happy with my new tires from Northampton Transmission. I quoted nearly 2x that price from a Boston Toyota Dealership. Friendly staff, accommodating, and a good price. I would go again.

Harold B.

They did a great job on my ‘’94 Chevy Silverado with a failing transmission. They did a rebuild and it was like the truck was new. Great work and a fair price. Thanks Dave

lisa M.

I had a problem with my 2015 Nissan versa this week.
From start to finish, I received good communication, and no answering machine. The job was even done for less than quoted. Very happy with their service. Back on the road with it today!

Jake L.

Dave and everyone else there are top notch.They rebuilt my transmission and helped with many other issues as well. If you need your vehicle serviced bring it here!

Robert R.

I cannot say enough about what these guys did for me. I brought them my "baby" a 1963 Corvair Spyder for a transmission rebuild. Due to a number of issues that the car had once we took it apart they were willing to tackle it ALL without blinking an eye! My car was there for almost 3 months while I searched the country for parts and they patiently worked with me to get the correct parts(sometimes it took a few do overs) and just kept hanging in there with me. I would have thrown me out after this repair started to drag on but they kept working with me until it was right! All the while they were vigilant about making sure my "baby" was well protected and when it was finally returned it was driving the best it has in decades and did not have a single ding on it! Ed, the manager was as patient as a saint with me and kept me apprised of the progress and failures, and Curt was the most talented mechanic I have worked with in quite some time! My show car is back to good running and shifting health thanks to these guys. This shop is a sleeper for anyone who owns a car they really care about! Quality is no accident and the value of job done right is priceless! I would recommend this shop to repair anything!!! Best regards, Bob Raymond

randall G.

They installed a defective clutch in my mustang cobra...it was ok for a month then I couldn't get it into first or reverse..... probably had some swing man 18 yr old with the input shaft hanging off the clutch disk.....the also replaced a trans mount that had nothing wrong with it...they tried also selling me a new quadrant when the adjustable cable I provided was just fine....BEWARE of this place and stay clear of them....originally I was quoted $600-$700 to do the job...my bill was $1200 with the parts I supplied, brand new btw....just my experience with these thief's...again folks steer clear Randall grenier

Ernest K.

Dave and his team are awesome. They did work on my son’s transmission and when a part they installed was faulty, they replaced it and raced to get it done before the holiday weekend. The best customer service!