North End Mazda Service - Lunenburg, Massachusetts

Ryan Taylor

I bought a new 2024 Mazda CX-50 Premium and had a good sales experience. The tires on my car had an issue, and Collette and her service team worked with Goodyear to get me a full replacement set. Could not ask for a better service department. I’m looking forward to bringing my car there instead of dreading it like other dealers.

Tiffany He

If you want a quick, stress-free car buying experience, come here. This dealership is transparent with prices, I just ordered through their website and someone contacted me to set everything up. Nick helped us when we got to the dealership. They were very busy on a Friday evening but he never showed us anything but kindness and patience. This is my first time getting a car and so he took his time explaining all the features of the car. 10/10 would recommend this place if you’re trying to get a Mazda.

Lisa Marcus

My experience at North End was excellent from start to finish. Mark Atkinson and Bryan Johnston were wonderful. I was unsure whether to buy new or used and what make or vehicle I wanted, so I visited a lot of dealerships. This was the only one that made me think, "I hope I end up buying a Mazda so I can buy from them." Bryan and Mark and the whole team over there were helpful, knowledgeable about the cars and how to get the best deal, and, most importantly, they were extremely respectful of my decision-making timeline and process. I never felt pressured, but rather supported. My car is AWESOME to drive and I will be glad to go into the dealership whenever the need arises. Great experience!

Oliver Dyakov

Phenomenal: that is the only word that aptly describes the service which Rob gave me at North End Mazda. When my engine blew up, I heard through the grape vine that North End Mazda is not only willing to work on speeds, but they work with customers to meet their needs. That should be pretty common sense right? A dealership should care most about its customers, contrarily it’s typically all about the money. Rob, the service manager, came up and met me personally. I explained to him my situation, that I had blown up my engine and I have an extended warranty. He jumped into action giving me a loaner and saying that he will personally handle all the communication with the extended warranty company, which again, should be common sense but is rare to see. He then led me to Collette who was the kindest and easiest going service advisor I've had the pleasure to talk to. Not only was their work exceptional, they went the extra mile to contact me every step of the way, send video diagnoses and update pictures and videos. I highly recommend coming here for any and all things car! They go to any end to ensure customer satisfaction, and it’s refreshing to get that from a dealership.

Charles Jennings

This place is a fantastic dealership. Rob and Mark are incredible to work with. The whole team is great. I will only ever buy a car from this place. Probably loyal to a fault, but they've always treated me right. Highly recommend this place. Writing this review two years after the fact because that's just how good my experience continuously is.

Jackie Prescott

I purchased a 2017 Mazda CX-5 Touring Edition and I absolutely love the car. I could go on and on about how fabulous it is, but I'll spend my time instead focusing on the great service that I experienced at this car dealership. Mark was the salesman I was working with and I'm so happy that I was assigned to him. He is so great, kind, caring, and helpful. He took the time to go over all of the features and ins and outs of the car when I purchased it. He gave me advice as if I was his own daughter. He genuinely wants you to find something that is a good fit and he wants everything to go well. This was my first time purchasing a new car and I couldn't have asked for a better experience. I thank Mark for everything.

With my luck, I got a flat tire after driving through road work (a screw was on the road and guess who drove over it!) on day 2 of having my new car. With the free road side assistance that was included, someone came out and changed my tire with the spare. The next day, I went into the service center at this car dealership and they replaced it free of charge. I saw Mark there and he said hi remembered my name and everything (I mean sure, he just saw me a couple days ago since I just bought the car, but still!) Great professionalism and care.

If you're shopping for a Subaru or a Mazda and live in the area, come here. If I were you, I would ask for Mark. I'm sure everyone else there is very capable, but he was fantastic and I can only speak out of experience.

Diane Tasselari

Just purchased a CX5 from North End Mazda and the experience could not have been better. The sales man, Mark Atkinson, was professional, highly knowledgeable about the product, courteous, and responsive. Matt Gledhill, the Finance Manager, pulled all the documents together in short order, patiently explaining everything to me. I love my new car and would highly recommend the dealer.

Janet Dusza

Been to a few dealerships and none was anything like North End! By far the best exspereance I have ever had, absolutely painless! They answered all are questions and went above and beyond the expected. The kind of exsperence you want when you buying a car. Marc was always in contact when needed, even on his days off, Jeremiah was also a pleasure to work with. Very comfortable atmosphere, I will recommend this dealership to anyone, and will go back, but not for now, I'm enjoying my new ride thank you ?