Mahler's Service Inc - Matteson, Illinois

Pat Griffin

During my recent visit, Mahler's was very helpful (even tried to help me over the phone before coming to their shop). The service was also done in a reasonable amount of time. This was a 5-star experience for me.

Ghyslaine Galindo

We were traveling on I57 on our way to Disney World and our check engine light came on. In desperation trying to figure out what’s wrong, I called them. It was a Saturday morning so most places were closed. The gentleman that helped us was so incredibly kind. He was friendly, knowledgeable and easy to do business with. 100% can recommend this shop that places importance on customer service.

S W

I took my car to Mahler's to clear my service engine light. I specifically told them TWICE before any work was done that this happened one year ago (2021) and I had a sensor replaced. They checked my car and said the same sensor needed to be replaced again. I reminded them that I just had it replaced but they insisted that it still needed to be replaced. They replaced it and the next day the service engine light was back on. I took my car back and turns out after they did research (as they stated), when that sensor is replaced the service engine light will continue to come on until the dealer resets the computer. So the sensor was never the issue and never needed to be replaced for the second time in a year. Only the computer needed to be reset. They tried to justify the replacement by saying they wanted to make sure the sensor was a "dealer-issued". Who the heck cares?! Especially when there is nothing wrong with the current senor to begin with. A complete waste of $500. They did not offer me an apology nor a refund. They attempted to shoo me away as fast as possible because they knew they were wrong and did not want to hear my complaints! Put the calculator down and listen Mahler's!!! BBB will be contacted as well. You guys have lost business for 4 cars in my household.

They stopped some loose metal rattling under my car and completed a brake/rotor job. 10/10 rating on stopping the rattling. 8/10 for brakes...not the best feeling when brakes are applied. $200 for the rattling and $900 for the brakes/rotors.

Jane Daley

I have had poor service at Honda service locations in Matteson. However, I have had wonderful service for my 2014 Honda CRV. I used to dread taking my CRV in for service at Honda locations. But now I look forward to taking my car into Mahlers. Everyone there is honest, pleasant and hardworking. Finally, I am never overcharged. I recommend this business whole-heartedly.

Maggie Wolff

My husband and I have been taking our cars here for a few years. We always get very quick and courteous service, and they are always willing to answer our questions. I feel their prices are fair, in my experience. I've never had any issues with work needing to be re-done, or parts they installed breaking. I'll keep bringing my car here as long as I live in the area! I also appreciate that they are within walking distance of the Metra, so you can drop off your car without needing a separate ride.

Valores McIntosh

I needed a battery jump in my parking lot at my senior bldg. My auto started after I had paid for the service, which I did not get. I was charged for a ten minute drive to my address. I'm sorry I called this business and would advise others to review prior to contacting them. I would think the charge would have been reduced or cancelled. Dec. 15, 2020

Pamela Vernardo

I've used them on two different occasions and both times I was very pleased. Their prices are very fair. I had tires put on my car somewhere else where they found an oil leak and the price they quoted to repair this oil leak was double the price that Mahler's charged. They get right down to business, no small talk or time wasting. I will continue to use them for all of my car repair needs.

Brian Ramsey

Over the past 20 years I've been in & out here many times with all my family vehicles. Generally pleased with honest & reliable service, but last week I was greatly disappointed with the manager, ROY! After spending over $400 on a repair to my steering column, when I picked up my car I found the seat belt was torn & basically non-functional. Needless to say it wasn't that way when I brought it in, but Roy tried to say it they didn't do it, it was wear & tear. NO!! After having to argue my point, he finding spoke to his boss & agreed to replace it at his expense. Granted he finally did the right thing as his staff did cause thus damage, but I shouldn't have to argue this point in the 1st place. Generally I'd give this place a 4 star rating, but due to this experience, only a 3. They can do better & I if i experience it service like that again, I'll find some where else to service me for the next 20 years.