Kerry Mazda Service and Parts - Florence, Kentucky

Alli Reid

My car needed a minor repair while on a trip. I didn't discover the issue until about 3 hours before they closed for the evening. After missing my call, they texted me to see what I needed. We showed up, were greeted warmly, and car fixed in < 10 minutes. I was worried the trip I had planned for my son this weekend might get side-tracked or derailed. Thank you so much!

Sarah Strouse

Avoid. Kerry Mazda service recommended a few thousand dollars worth of repairs to my CX-3. I got a second opinion at a private shop and everything Kerry had said was broken or needed replacing was in good working condition. All I needed was a few new bulbs and windshield wipers. Not new shocks, belts, or sway bar.

Also notable: the last (and final) time I had an oil change there, it took three hours and they didn’t even change the filters. Good luck if you choose to take your car there for service.

Pat Stricker

I had both my headlights replaced because of a class action suit filed and I was notified of in 2022. It took a year for the replacements to get to the dealer and/or to be next on the list? Repair took two hours. I waited in the lobby. Lobby was neat and clean and I was able to watch TV. Courteous customer service. Lights looked great after they were installed.

george shumway

Got car back and within 50 miles I had check engine light on,heater fan doesn't work,oil pressure light is on the service department sent a wrecker service to pick up vehicle.

Mel Cooper

I called and ask for a tire and wheel as my car did not come with a spare tire. The sales person was very pleasant and helpful. He called me when the tire / wheel came in.
When I got there the service dept put the tire on the wheel. They checked the tires already on the car. Everything was fine.
I trust the work you do on my car. Thanks.

Samantha Goldsberry

They charged me $180 for an estimate basically. I was having major issues with it, so I brought my Tucson in to try and figure out what was wrong. They told me I needed a whole new muffler system and that would cost me around $3,600. Knowing my car is a 2016 and only has around 70,000 miles, I didn’t think replacing the entire muffler system was necessary. I was right!! So, I paid Hyundai $180 just to be told that I needed work that I really didn’t. I took it to a mechanic out in Florence instead, and they were able to replace the catalytic converter total price $417! I didn’t need all the work Hyundai said I would. I saved around $3,200 by not listening to Hyundai. I still want to know why it cost $180 just to have a mechanic look at my car to tell me what the issue was?!!

David Dannemiller

They were prompt on the service and finished quicker than they estimated. They also washed my truck after just an oil change. I would recommend Kerry Nissan to any potential customers.

Amy Smith

Calls answered promptly. Friendly and professional staff. I had requested to have my vehicle serviced before I went on vacation. Dropping my Rogue off on Tuesday, requesting to have it back on Friday morning. I was told that the parts I needed , had to be delivered before the work could be done. I truly believe the service department worked diligently to meet my request .