Images Advantage Group - Burlington, Kentucky

Images Advantage Group, ubicado en 1534 Production Dr, Burlington, KY 41005, es una empresa especializada en paisajismo, estudio de arquitectura paisajística, diseño de iluminación de paisajismo y proveedor de muros de contención. Con una amplia experiencia en el rubro, se ha posicionado como una opción confiable y de calidad en la región de Kentucky.

Uno de los principales diferenciales de Images Advantage Group es su enfoque en el servicio al cliente. Ofrecen estimaciones en línea y servicios en el lugar, lo que facilita el proceso de contratación y hace que sea más accesible para los clientes. Además, la empresa cuenta con una entrada accesible para personas en silla de ruedas y estacionamiento accesible para personas en silla de ruedas, lo que demuestra su compromiso con la inclusión y la accesibilidad.

El equipo de Images Advantage Group está compuesto por profesionales altamente capacitados en su campo, lo que garantiza un trabajo de alta calidad en cada proyecto. Sus especialidades incluyen el diseño y construcción de jardines, la planificación de espacios exteriores, la iluminación de paisajismo y la provisión de muros de contención. Cada proyecto es personalizado y adaptado a las necesidades y preferencias del cliente, lo que garantiza resultados satisfactorios.

La página web de Images Advantage Group ofrece una descripción detallada de sus servicios, así como ejemplos de proyectos anteriores y testimonios de clientes satisfechos. También proporciona información de contacto y un formulario de solicitud de cotización en línea, lo que facilita el proceso de contratación.

En cuanto a las opiniones, Images Advantage Group tiene un total de 25 valoraciones según Google My Business, con una opinión media de 2.9/5. Aunque esta calificación puede mejorar, es importante tener en cuenta que cada proyecto es único y que las opiniones pueden variar.

Opiniones de Images Advantage Group

Jerry Toms

3/5

Phil's crew came and built a roof over our deck and did a great job! The price was fair and everyone was professional and communication was good. I give them 5 stars for that.
However. We also paid to have a leaking faucet fixed. That was 8 weeks ago. I know they had some issues with theft and illness, but my texts don't get answered. We called 2 weeks ago and were told they have been very busy but would be out last Wednesday or Thursday. No call, no show. If we hadn't already paid them we would go elsewhere. I really wanted to give them 5 stars because they are nice, but this is now unacceptable.

Shantala Gangatirkar

5/5

Phil and his team did a great job!
They are reasonably priced, skilled and professional.
Jimmy is a Rockstar!!
They were slow in the beginning, but picked up pace later. Overall, satisfied with the job and would definitely recommend.

Kathie Krueger

1/5

In May of this year, Phil Felty gave me an estimate on a retaining wall and some back yard work. He sent estimate, we had some changes for the back yard, and I received a revised estimate. I accepted the estimate, and was told we were on the schedule. When I didn't hear anything more, I emailed him - was told within the next 2 weeks. When 3 or more weeks had passed with no contact, I emailed again. This time I was told he was recovering from pneumonia, but that we were on the schedule. By now, we were into July. I moved on to other contractors for estimates, but before committing, I decided to give Outer Image one last shot. When I called, the lady answering the phone acted surprised, and said she had no record of me accepting the revised bid, but would call Phil immediately and have him call me - still waiting for that call. I have received numerous Review Requests from this company for a service that was never performed. Their message says to contact them before posting a negative review. I sent a detailed message to Outer Image, but have not heard back from the company. Consequently, I have nothing good to say about Outer Image, and would not recommend them to anyone.

Joe Weber

1/5

3 years ago they put in a new patio, wall, and a new driveway. They started in June and ended in October after my in laws forced them to finish by telling them they had 3 days to finish the driveway or they would take $500 off everyday they went past. They finished but just barely. However it was not done correctly because we were getting water in the basement due to only one drain being available. Phil said for the past two summers he would come up. He finally brought his guys up this June. They started sloping the patio and were going to fix the wall. They worked on and off for 3 weeks. Then they left and haven't come back in 5-6 weeks now. They have not come back to put stones in that no longer fit. They also need to set the stones back together. This is unacceptable.

Jacquie Knapp

1/5

Poor customer service. We had a patio and retaining wall installed by Phil Felty 's company three years ago. It was a struggle to get them to complete the original job. We paid Phil in full for the completion of the work. We have been in contact with his company for 2 1/2 years trying to get them to correct problems with their work. The office always seems to have an excuse/reason for the delay in fixing their work. You would think that they could find some time in 2 1/2 years for the repair.
August 3, 2018 Post - After the above post, gentlemen came to the house to begin repairing their work with a sporadic schedule. Currently, I have a patio that is torn apart, a wall that isn't repaired and no one willing to show up to finish the work. Office personnel won't return phone calls to follow up after talking to the owner. The customer service from Phil is beyond poor. We are beyond frustrated with this company. We paid good money to this company and we simply want a good product that was promised and guaranteed.
September 3, 2018 Post - Phil Felty contacted my husband on August 9th and indicated that he would send Jared to finish the repair work within 1 1/2 - 2 weeks. It is now September 3rd - Phil has not called to schedule the repair. The lack of professional responsibility and poor customer service doesn't surprise me. The inconvenience is intolerable.

Rob Tyre

5/5

We just moved to the Hebron area from Louisville. The house we purchase had 3 retaining walls that were not built / installed properly from the previous owners. Phil and his team did a great job rebuilding the walls and they look great. His team is very professional and we will be using them again in the near future. Thanks for the great work.

Brittany Hawksley

1/5

We hired Outer Image to build our patio and install a drainage pipe in the backyard. They came back in Nov and started and finished in Dec. The company installed the wrong drainage pipe and when contacted they told us they would come out to inspect it but never did. We then called them back and they said when the weather permits and again nothing. We have been trying to call them numerous times for the past few months and no response from them at all. My husband has left numerous messages with no calls returned. The top soil that we paid for has now washed away and we still have not been able to finish out yard because of the company refusing to call us back.
07/22/2020 update after this review they finally called us back to say they were sending someone to take a look at the issues we needed fixed. They then told us they would be out the week of July 13th. They never showed up and it didn't rain all week so no excuse for the no call no show.

Peggy Chalk

1/5

Contacted the Company in April for estimate on landscaping job. Came out & gave us an estimate.
Decided we needed some other work done. Was told 3-4 times that he would be back out for additional estimate. NEVER showed up. When I called the office, they acted, like they had no idea what was going on. Found another company and they did an outstanding job.
Outer Image---very poor customer service.