Hometown Transmissions - Martinsville, Indiana

Ben Keller

Do not send your car here unless you do not need it for a long time. I had a control module “replaced” by them a couple months ago for my Mazda 3. Within 2 weeks of it being “fixed”, it started downshifting again aggressively at high speed. I took it back hoping and expecting that they would fix it. I was always the one having to call for updates as they never did. After 2 weeks I began calling only weekly. They gave me the same update- first was “we do not know exactly what we are going to do yet“. Then it became “we cannot find the another replacement anywhere”. Well if that was the case then why did they just let my car sit there for 4 full weeks without touching it. Makes me wonder if the replacement part they bought was used or cheap junk. I had enough and picked it up or it would still be sitting there for weeks to come. I was not refunded the $900 I had to spend here. You would think people would have better business skills by now and do the right thing. Let me have my money to actually get it fixed.

Rowan m

EDIT: Turns out not great people, when trying to get a refund the woman at the desk kept on saying we would get a call back and lied about her husband not being in the store, they never called back even after multiple attempts to contact them. She also denied having basic shop tools in an attempt of blaming their shoddy workmanship on me.

Original: Great people, more than disappointing work.
I went in with a Jeep axle that needed some new bearings pressed on. After having some trouble with the parts, no fault of Hometown, they pressed the bearing on backward, and it was not pressed in all the way.
I should have taken that as a warning sign but I brought the axle back in so they could do it right. They paid for the parts and did it for free which I appreciated but I was sorely disappointed to find that the axle had angle grinder marks from the improper removal of the bearing and collar and the bearing STILL was not pressed in all the way, so much so I can stick a large flathead into the gap. This job went from 30 bucks in parts and 30 bucks of labor to having to spend 300 dollars on a new axle as the old one has been critically damaged.

Jordan Ferguson

They were unbelievably rude and unprofessional. The owner told me he “is not used to repeating himself” after telling me it was going to take a week to fix, even though I was not informed of that before. Never updated me about anything, I always had to contact them even after they said they’d call me. $1500 to fix the issue, drove it and it did the exact same thing. Called and told them about it, said they would brainstorm and call me back, and they did not. Ended up needing a new transmission and the $1500 is just down the drain. I would never go there again.

Zach Woody

Great place, Honest people.
It took Hometown Transmission awhile to get my car in the shop.
I think that speaks to the quality of their work that they were that busy.

Marinko Babic

Awesome place. Sam helped me with my son's car and I wasn't even there. We thought that our transmission was broken but after inspecting the car, they found that it was a coil pack and spark plugs and not an expensive transmission. They fixed it and the car runs fine now. They sound like honest people. Good job guys! Keep up the great work!

Eric Lehman

Excellent honesty and integrity! This is a mom and pop shop, how things should be. I'm from out of town, my transmission gave out 3 hours from home. Luckily I was near Martinsville. Called another repair shop near by. They told me they take their transmission work to Hometown Transmission, suggesting I do the same.
Going there;
1. Appeared very busy (good sign for any business), yet helped me immediately.
2. Quickly diagnosed and gave me 3 options explaining all.
3. So reasonable price. Quoted and stuck to quote Spent less than I thought.
4. 3 weeks later had a minor issue. they offered towing and fully fixed to above satisfaction.
5. Quality work! Fair Price!
6. Hope I don't need to but WILL TAKE ANY VEHICLE WITH ANY ISSUE TO THIS FAMILY

isaiah gray

My truck is working completely fine, but I was told that my ring gear in my differential was no longer good but they put it in my bed after taking it off the truck just for me to see that it is completely fine doesn't even have the coating worn off yet

Jeremy Wilson

Well I walked in and was greeted professionally, asked about my issue and gave the technician my keys. He test drove my vehicle returning with the worst news one could get from a transmission shop, a total rebuild. Gave me a quote immediately after. The price seemed fair and 36000 mile guarantee sounded great but I am a poor man and must seek another means to get my vehicle fixed.