Globe Transmission Inc. - Southbridge, Massachusetts

Robert T.

Globe Transmissions is great! Called about my car, explained what was going on. They said to bring it in asap. It was diagnosed the next day, and ready to go in a couple of days! Rebuilt the transmission, road tested, well done ! Will recommend them highly!

Brad B.

Globe was recommended to me by the shop where I do my inspections as my car was struggling to shift and would shudder badly on hills. I decided to bring it in before it failed completely, Don got me a good price and had it done in a couple of days. Unfortunately, after a few months it started acting up again and was having a bad flare into 3rd and 5th gears. I brought it in and they took care of it under their warranty, now it drives like a dream. I will definitely recommend a shop that stands behind their work.

Shawn E.

Was at a stop sign today and heard a big clang. My car wouldn't go forwards or backwards. I figured it was the transmission and I was expecting a costly repair. I was stuck in an unfamiliar town. After my tow from AAA, Don at Globe took great care of me. I described the problem and he got it up on a lift within an hour. Called me and told me I had a broken axel and he had parts on hand. Sent me pictures of the damage and was honest about the price. I asked him to fix it and he said he'd have it done in a few hours and he was a man of his word. Got my car back same day without an appointment and it's working great! I will be recommending them to anyone with a potential transmission issue. Thanks again Don!

Darren R.

Brought my truck in for what I thought was a bad trans. Bob, Don and Jim treated me respectfully and explained how they would diagnose the problem and wouldn't fix anything until they told me the issue and got my permission to go ahead. Turns out that it wasn't my trans., but an engine problem. They didn't try to sell me something I didn't need. Honesty and integrity go a long way with me. I would definitely recommend these guys and I will be back for a future project.

Bryan B.

Yesterday my transmission blew on my work truck. I called Globe, they towed my truck, fixed my transmission, and it was ready today before noon (day before Thanksgiving). As a business owner myself, I can't express enough how much I appreciate not only the quick work, but the great work Globe did. Hopefully I never have another transmission issue, but if I do, Globe is the only place for me!

Saket L.

Rude and incompetent people

They are full of themselves and don’t treat customers well.

So Bob the owner just called after reading my review and is upset that I left a negative review. He costed me tow money by telling me that I can get the truck towed there and he would look at it. I as a concerned small business owner called him to ask when I can expect a diagnosis and then he told me that he does not want to work in the truck and to get it towed out of there again. He hung up on me at that point. I WAS very happy in the past working with his shop and they had done good work and also referred 2 customers who used his services. SOMETHING changed in his attitude recently and after costing me $900 in tows and being rude to me and my employees I will make sure that NO ONE in my network EVER uses him again. He could have resolved this easily by being civil but something has changed in his attitude recently.

He said small businesses should look out for each other and he is RIGHT, he was the first to break that respect for each other by falsely saying that he would look at it and having me tow it there.

His money or a clients money are BOTH something that we put in hard work for.

Also he states below in his response that I told him that other shops did not want to work on it BUT he fails to say that he recommended a shop that works only on sedans and personal vehicles not commercial vehicles and that is what I told him that they would not work on my truck as it is something they do not do. BOB ONLY wants to listen to himself talk and no one else.

BBB complaint on the way.

Duane S.

Thanks to Don He helped me resolve an issue with a repair insurance company Through his persistence and knowledge he got the company to pay my claim . He went the extra mile when he didn’t have to . I am so glad I went there Thanks again Don and the crew .

Scott L.

Only had experience with Don. They should definitely have someone else to talk to the customers as he believes that people can read minds and have multiple vehicles. I spoke with him a week ago, and with my work and kids schedule, I was unable to get my truck in for diagnostics. I finally took the day off, waited for a tow truck all day, got it to their shop around 1:30 pm and he said I would have to leave it and they would get back to me when they have a chance. I wish they told me that their shop machine takes couple day's or I could've has a different shop look at it. I drove it to a different shop in Oxford in 2nd gear , and they're short a guy at the shop, but they said they could fit me in today. Js seems much better, more informative, they don't seem shady, and best of all, their diagnostics machine only takes a few moments. So they're able to help a single dad out who needs his vehicle. Not everyone has multiple vehicles like globe Don thinks.
Update: I was told a few hours later by j's automotive that I needed a new transmission and that "since it was the 8 speed transmission, it would cost me about 8,000 with labor because the parts can't be ordered so I have to go through the dealership." After searching for a new transmission myself because 8,000 is too much, I realized that Don and Jay were both trying to rip me off. It is not even the 8 speed transmission. After running my Vin through the dealership, I was assured that it's the 6 speed transmission, which is much easier get and 1/3rd the price. So in conclusion, the other people who are leaving the reviews are friends and family, my money isn't as green as theirs, or ripping people off is standard practice. Do some research people before throwing your money away!