Fit Factory North Attleboro - North Attleborough, Massachusetts

Philip P.

Decent gym over all. One thing is completely unacceptable in my opinion. You closed your steam room understandably during the pandemic. We are at least 2 years removed from the pandemic and now your excuse is “cost-savings” for upkeep. NO, not ok. You built a gym with this amenity and sold it to your customers. You are collecting the same membership fees. Open it back up and take responsibility for its upkeep. That’s good business.

Nate D.

Place used to be amazing, but now the place is falling apart. Seven machines have been broken now for weeks.
Toxic fumes from the sauna. The people that came to fixed the sauna stained the wood which you can't do at all. Seems like the people that run this gym don’t even care anymore. I wouldn't even give this place a star.
The only reason they get a star is because of the staff that works there trying their best. I can find better working equipment in third world countries. Tara,Shawna and Tino keeping this place afloat with tape. True MVPs right there.

B P.

This gym was representative of a $10 a month big box gym - tons of equipment but poor upkeep. Equipment will often break down and take weeks or months to be fixed. For example, for months there has been a pec fly with a seat that can’t be adjusted. They claim it’s fully functional, but how can it be if the seat doesn’t adjust? Fully functional for one specific height of member I suppose. Many of the pads on current equipment is ripped and should be replaced for comfort and hygiene reason. The sauna is frequently broken and after being down for months they announced they will not be repairing the steam room due to the cost of repair.

Recently, they announced the price will be doubling for the base tier. I understand everything has gotten more expensive and wouldn’t mind paying if I knew the money was going back into the facility, however, with the way the gym is currently running I highly doubt it will.

Though, I will say they do have a couple very friendly staff.

EDIT
Changed my vote to 1 star. I wanted to cancel my account before the price increase so I asked the front desk staff how I can do that. He said because I paid for a year up front it would cancel automatically. This was not the case - I was charged with a monthly fee and $60 yearly fee after my year was up. Upon talking with the dismissive assistant manager, I spoke with the general manager who told me she could not do anything because I did not have what the staff member said in writing. People make mistakes, but to not honor the mistake and try to make it right is disgusting. It’s not the $80, it’s the principle of staff either lying or being incorrect and management not doing anything to correct this. I will be making sure everyone knows about my experience.

Libby W.

I should've taken the time to read the reviews because I had the exact same experience as so many others when it came to canceling the membership. This was last year but I will never forget how absurd the situation was and I should've tried to dispute it with my bank as well because I was out over 100 dollars. Such a disappointment. READ THESE REVIEWS AND DO YOUR OWN RESEARCH.

Kathleen G.

Extremely dirty, many of the members of the staff are unprofessional, broken equipment, never encountered so many rude gym members as well. I’m not one to leave a bad review but in the handful of times I’ve been I continue to be shocked at how rude the people are. Heading back to FF Foxborough. It may be smaller but it’s a heck of a lot nicer in all aspects.

A G.

Absolute horror story. They changed their terms and agreements, and I did not agree to the new terms. They would not let me cancel my membership and the ‘cancel’ option on the website and app were dysfunctional. They refused to answer any questions on the phone. I cancelled my credit card and they reported me to the credit bureau, so my credit score dropped 30 points and they charged me almost $300, which was way more than the membership cost. Complete scam and terrible customer service.

Kenneth P.

This place is horrible. Kids try to fight you in the parking lot, equipment is constantly broken, members are breaking equipment in between sitting on their phones, save your money and go anywhere else. Staff are cold and unapproachable or pushy and rude no happy medium, always on their phones too. High school creatine kids and uneducated adults ruined this gym. And the bathrooms are disgusting.

Marjorie L.

The place Is deteriorated, I’ve been a member since it’s opened, however I am thinking about closing my account, the water fountain is so disgusting, 🤢 mold all around it, they never clean it obviously. Tonight I went to take a shower, water was all over the floor, the shower floor is dirty with hair and soap buildup, I had to wear a flip flop in there. I am not impressed anymore, I am paying $34 for such a terrible service. It’s not worth it. They need to clean the treadmill, around the belt is nasty, completely dusty,