Firestone Complete Auto Care - Derby, Kansas

Logan Gossett

I took my vehicle to Firestone in Derby last month to get new breaks and replace my driver’s side front axle. The service was excellent. Communication, transparency, education when needed — Gary and the team at Firestone offered everything I needed.

Yesterday my car began bumping inauspiciously while I was driving so I pulled over and had it towed to Firestone. Firestone was slammed, but they made time to inspect my vehicle promptly.
They discovered that the axle was faulty and that it needed replaced. Not only did they order the axle and have my vehicle ready within 24 hours, in spite of the glut of vehicles requiring service, Gary ensured I received constant communication, no charge for the axle replacement, and a refund for the tow.

The best indicator of a company’s ethos isn’t how few mishaps occur, but what the company does in response to inevitable mishaps. Despite Firestone being absolved of the faulty part, they still took accountability for it and provided an excellent customer experience.
I’ll be returning to Firestone in Derby. The team, Gary in particular, have consistently treated me well.

Ryan Boyd

I purchased tires here for both my truck and trailer. The price on both sets of tires were the best I could find around town. Service was quick and seamless. Austin and his team are top notch and provide a great customer service experience.

Junior Ramirez

Firestone employees were professional and reliable. Getting automotive maintenance scheduled and rescheduled is hassle free. Place is clean, and they make you feel welcome. Definitely recommend

Alexis Valdez

Being stationed out here with my family for 2 years now there is no other auto care place I take my Jeep to. they’ve always made time to provide care for my vehicle as well as get it back to me in a timely manner. I believe it was Garrett? That I talked with and his customer service was outstanding and made me feel seen and heard which I feel is rare at a mechanic place given being a woman. I didn’t feel like they were trying to squeeze extra money from me or upsell me anything extra. they did what they needed to and offered me recommendations without feeling pressured to get them done immediately. will definitely continue using their services and if you have the chance I highly recommend you to go there.

Betty Sullins

I was informed & educated on my purchase. I waited in store during the service & was very comfortable in my surroundings. Gary, the manager, is a great asset to the Derby KS team!

Matt B

This is coming from someone who worked at a Tires Plus for 4 years, basically Firestone with different colors, I was shocked. Was told there would be a 2 day wait for a carry in Road hazard repair. What's the point of buying road hazard if they aren't willing to get you in at a timely manner. I know John at Tires Plus would never turn away a carry flat, especially road hazard. I mean they literally just have to break down the tire and patch it, no lift involved. As I used to be a tech it was tops a 15 minute job. Will not be returning to the Derby Firestone again.

Maria I Peransi (Susie)

Austin the first contact was on que.
I broke off a bolt and gave me the option to wait for a sale on match 6,th 2024. Did state it would not be recommended to drive so long on donut and only 4 bolts. I decided to take care of it ASAP. He fit me into the service schedule for the same say. It was done by 5pm as he promised. This is my 3rd time having my vehicle serviced at this Firestone in Derby, KS.
I have returned because I trust that they are experienced and responsible. I have to say that it's a little bit pricey for my budget but at the end of the day I'm going to say it's worth it and I feel safe in my car.
Thanks guys!

Balgya

Dropped off my vehicle for a scheduled simple oil change at 8:30am. I returned at 3:30pm to be told it had been pulled in for the service 20 minutes ago. I was told it would be 5 more minutes “if nothing additional was found”. 2 hours later I am told it’s being pulled around. Air filters replaced and tires rotated. No communication during the 2 hours of waiting. Take your business elsewhere.