Empire Ford of New Bedford Service - New Bedford, Massachusetts

Leslie Gibson

You people have had my daughter’s car going on 4 weeks!!!! And still have not fixed it! How are you still waiting for parts? Or is it you’re waiting for her warranty to expire? This is all shady and I’ll be getting in contact with whoever runs that place or better yet have the owner contact me!

Jay Brooks

These guys are totally inept. They called me last week and told me to bring my car in Monday to complete a recall. I told the guy I can’t do that I’m working. He then told me I have to bring it in Tuesday. I was off Tuesday so I agreed. When I got there this morning I was told I didn’t have an appointment. I waited 20 minutes until they figured out the parts were in Swansea. They told me they were going to send it there and keep it for two days, again I wasn’t asked I was told. I told them they weren’t keeping my car for two days and left. I will never go to any empire dealer again.

William Cregan

At the point where I don’t know what to do with this god awful company. I bought my car on March 6th and haven’t had a car since March. It’s affected every area of my life. I bought a car here with a bad transmission and to punish me they’ve been leaving my car sitting there for a whole a month, nothing fixed, no reimbursement or help for a rental. I own my own business and I can say that Empire has taken a HUGE toll on me finically and mentally. If I don’t get a car soon I’m going to have to take legal action. I’ve already contacted the attorney general since they sold me the car with bad brakes, a bad alternator, and a cracked rim. I have pictures of the rim being damaged the day I bought it and it even needed air on my test drive yet they’re saying it wasn’t within 30 days. They won’t fix the alternator and rim and they’re taking a month to fix my transmission, so I’ll still be without a car when I get it back because I’ll have to fix the alternator myself and the transmission. This is the worst situation I’ve ever been in and I highly regret ruining months of my life ubering and biking and asking for rides just because I max the poor choice to go to Empire Fall River. Oh and they make you tow you’re own car from dealership to dealership despite clearly selling a lemon. It’s truly sad how they treat people and I don’t know how these individuals sleep at night. I can’t even deal with them because it gets my blood boiling that they don’t understand how much money and time they’ve made me loose.

Lauren Richards

Great atmosphere and everyone is so friendly!

Shanen Blair

A. Messier

Craig Pinto

joseph fasulo