Central Auto Rebuilders Inc - Marlborough, Massachusetts

Nikilette Bowman

DO NOT RECOMMEND!

I'm an independent vehicle inspector. I was going there to inspect a vehicle on the lot and she refused to let me look at the vehicle because I "didn't have an appointment" She yelled at me saying if you don't have an appointment then you don't inspect the vehicle. So, I said, you're refusing to allow me to inspect the vehicle, correct? She yelled at me again saying that YOU HAVE TO HAVE AN APPOINTMENT! If you don't have an appointment then you can't inspect the vehicle. I won't allow you to take away time from someone else to inspect a vehicle. Mind you, this process takes less than 15 mins from beginning to end.

So, we had it so the appointment had to be made, call in ahead to schedule. When I called there, the woman answers the phone hello (same woman at the window).
I asked if it was the company and she said it's towing.

I told her that I wanted to set up an appointment to inspect the vehicle. She said the way to inspect the vehicle is to have proof of ownership, if you don't have proof of ownership, no inspection. So, I clarified that if I'm a 3rd party inspector and don't have the proof of ownership, then you refuse the inspection.
She says: "Do you have proof of ownership?"
Honestly, the woman is abusive, aggressive and treats people very disrespectfully.

I have been doing this for 13 years and have never dealt with someone so aggressive and mean towards someone that is doing the assignment for their business.

This business is very unprofessional and I wouldn't go there ever!

Caleb Yates

Super unprofessional. Won’t provide the amount owed for me own vehicle. Trying to get more storage off of me. Avoid

Rubbah6905

First of all Cyrilla is the BEST! Very communicative, knowledgeable, and personable. She had to deal with my AWFUL insurance company for 3 months! Quality of service and customer service was amazing! Small family business who took care of me and my vehicle! Thank you SO much and will be using you for any vehicle needs in the future! Also thank you Nick in the shop and the owner Dom! Great job!

Alexis Denaro

Worst people ever , parked there for about 5 minutes to cash my check right at the store next to this building , genuinely not knowing it was private property I walk to my car and am immediately disowned by the color of my skin and being told to go back to my country (born in America btw) these people are very racist and should not be open unworthy people owning a buisness.

Carol Sabino

PLEASE READ THE REVIEWS!! SCAM!!
Had the absolutely worst experience with this “business”. Had a car accident and the police towed my vehicle to this place. Horrible customer service, they do not answer their phone or return phone calls. A complete scam. They prolong the days so that they can collect storage fees AND more. Your car is NOT stored on site. They take it 5 minutes down the road to a random lot. When they DO answer the phone, they’re extremely rude, short and dismissive. I battled 3 days to get my car out of there. Oh also, you must call to make an appointment before ANYTHING. But they don’t answer the phone, so good luck getting through. They charged a total of $1,044 total for 6 days, please read my picture for proof. They will hold your vehicle hostage and won’t release it to the insurance company until THEY have collected enough money from you. I tried for 3 days to get my belongings out of my vehicle. When the lady finally agreed to show me where my car was located, she REFUSED to give me my keys to get my things out of the trunk. Literally had to raise my voice and say: “Give me my keys!”. Absolutely ridiculous. Lastly I recommend you to be on the phone with the Marlborough police when you start having a problem with them. They have a long track record with them, and the police WILL stay on the phone with you. I hope you took the time to read this. Good luck…

Srinivas Gondi

Our car was towed by this business and the lady is very helpful. The only thing is that, we are to speak to the staff from a window . Did not like that concept. They store the car at a different place and would need an appointment to see your car.

MusicwithSteveG

My daughter's car was towed here after if was in an accident. The folks at CAR not only called me to see how things were progressing with the insurance company, but they were very forthcoming with relevant information about the totaled car. Very nice people. 5 stars.

Felicia Kannaly

Nope! I'm an appraiser from an insurance company. was going there to appraise a vehicle on the lot and they refused to let me look at the vehicle because I "didn't have an appointment" I've been in every shop in Massachusetts and have never heard of that. I explained I'm not from the area and was just covering for the day so if an appointment was necessary for me to just take a quick couple pictures, then you'll have to wait until it gets assigned to someone else because I wont be coming back to the area. In the meantime whoever owns the car is just waiting for their estimate. It's not inconveniencing me it's only inconveniencing her and the owner of the vehicle. She laughed and slammed the window shut in my face.