Carousel Motors Mazda - Iowa City, Iowa

DiLy Fly

We had an excellent experience buying a new SUV from them. We cannot say enough nice things about our salesperson Yuchen Wei. He is very knowledgeable about the vehicles he sells. My husband is very technical and Yuchen went in-depth when answering. Buying a new vehicle can be challenging because there are so many new features to learn and he took the time to show us everything. Our trade-ins amounts were about what we thought we would get if we had sold them by ourselves but without any hassles. I was able to get the color and features I wanted the most without waiting for it from the factory. They had a very nice selection on the lot.

Alex Paternostro

Bought a Mazda at Carousel recently and had a terrific experience with Sage (sales) and everyone else involved in the process, from reception to finance. I knew what I was looking for and I appreciated the staff being honest and upfront about inventory and pricing, rather than a constant game of smoke and mirrors. The staff offered amenities and higher priced options but respected any declines and moved on without hesitation. Because of my experience I’ll certainly return and consider buying my next family vehicle from Carousel again, and again after that.

David Gleason

Friendly and helpful. Will negotiate if your wife doesn't tell them how much she loves the car.

Steven Beaudoin

Service department told me over the phone they'd have to see my vehicle in order to tell me what model infotainment system I had for a screen replacement. Came in twice. First visit was told they'd have to scan it, so I'd have to make an appointment. No mention of any kind of fee to just identify which model I had. Upon 2nd visit, was told they'd have to charge me $80 for " diagnostic". I didn't need a diagnostic, only needed to know if the screen could be replaced. After being told I should know there would be a charge for something so simple, I left. Was simply dismissed, with no apology or any accountability whatsoever.

Roy DeSimone (Royalty087)

I recently purchased a Mazda CX-50 from Carousel Mazda and had the pleasure of working with Lewey. From the start, his attentive approach made the car-buying process simple and enjoyable.

He was incredibly helpful and informative while I was trying to decide exactly which model and trim I was looking for, but what sets Lewey apart is his dedication to customer satisfaction. Even after the sale, he followed up to make sure I wasn't having any issues and was settling in nicely to my new car.

Once we'd worked out our deal, the dealer financing phase was also quite painless. The Mazda credit application was straightforward, and when I took delivery, I only needed about 20 minutes or so with the finance manager to get all the various forms signed for the loan, purchase, title, and trade in.

If I'm still in the area when it comes time to get another vehicle, I'll definitely be reaching back out to Lewey and Carousel.

Andrina Timmins

Terrible. Had a sensor issue with an almost new vehicle where the back would not latch. They replaced it and then it happened again less than 8 months later. When I went in, they said I would have to pay an $100 deductible for the vehicle for them to fix the exact same thing they already fixed. I already paid for the extended warranty as well. The service manager actually looked at me and said, "at some point you will need to start taking ownership of your own vehicle". We also had a horrible experience the first time we went. They sold us a used car that had an issue coming off of the lot. It sounded like the bottom was going to fall out. They refused to take it back within 45 minutes of selling it for the issue but admitted that there was an issue and forced me to pick another vehicle on their lot or keep it. We have also heard they are terrible by many University of Iowa employees by just essentially ripping people off financially. Just terrible all around. Please Go somewhere else!

Zephyr

Purchased a used Mercedes and the dealership was very forward with the issues the car had… worked with me as well as not trying to push me into a deal I didn’t want to do. Tyler and Brian were very helpful making the buying process no more than 30 minutes.

Hunt Blatz

Carousel Mazda has a great team of professionals who helped my wife and I choose a car (here or elsewhere) without pressure to buy. They were honest and clear. The contract work was easy, too. No hard sell on undercoating, etc. That was nice.