AutoFair Toyota of Tewksbury Service Center - Tewksbury, Massachusetts

juan L.

Me encanta el servicio de autofair ,empleados muy cordiales en especial Jason enriquez

Nathan P.

Edit: September 5th. I have left two voicemails for the Managing Director, as requested, on Monda and Saturday, a week later. It’s the middle of Monday and I’ve not been called back.

AutoFair sold us a RAV4 Prime. Glad we found it there, but it feels like they were not really “trying” for our business. Just because they were lucky enough to get the allotment, it was just “easy mode” for them.

Had it on hand and in stock for a week, yet it wasn’t fully charged to give us the best chance to review or enjoy it properly when driven off the lot.

Charged a market “adjustment” that would have easily covered said charge, many times over. Didn’t bother to actually care for the customer.

Customer had to ASK for the accessory pack that was foisted upon us without choice, for 3 USB cables to charge $70, and then not even have them in the car at pickup time?

Missing a Center storage bin shelf. Didn’t actually include a leather bound Toyota manual book cover.

Just felt like they “had our business” and never had to fight for it. Perhaps this is post-pandemic car buying, but it’s not left a good taste.

The final bad taste was that we explicitly asked that they NOT put their dealership sticker on the car. THREE TIMES. When we ended up collecting the car, it was on there.

Cassandra the business/finance person was easy to deal with, and managed our different payment process with maturity and politeness.

Salesperson Jose was amazingly human and decent, but it makes us wonder who was dropping the ball on these details though.

Daniel D.

Great service, coffee available while waiting w wifi. Call ahead for appointment, not needed for inspection. Staff is good. Wish Tewksbury town allowed them to have car wash next to wetland.

Stephanie L.

I have been a customer of Toyota Tewksbury since 2018, but I believe this will be my last visit to their service center. While I appreciate the excellent customer service provided by David Joyce and Tiffany Salcito over the years, I have noticed that Toyota takes advantage of people, especially women who are not knowledgeable about pricing and car repairs. This results in inflated prices and parts charges. Due to this unethical practice, I have decided to take my car to local mechanics who are honest and reliable. It is disappointing to experience such behavior from a company that I previously trusted.

Leah C.

Overall we had a good experience with the Toyota team here in Tewksbury - everyone we worked with answered all of our questions during each step of the process, responded in a timely matter/communicated pretty well. They were professional, not pushy. I would come back here again/recommend to a friend.

Shuvaditta S.

I recently went here for oil change. They tried to sell me some services that were really not needed. i.e. Wheel alignment.

They tried to convince me that I must need it to pass next inspection. I had a strong doubt as I did wheel alignment less than a year ago and there was no sign of lack of alignment this time. So, I declined it. To be sure about my doubt, I went to another place and got a machine report on my alignment. It all Passed and no alignment was needed. I have the report.

I understand that dealers would recommend some services as needed. However, they should also be honest.

Cascade

I took my car in because it was due for inspection and needed the side view mirror replaced on the passenger side. After they replaced my mirror my passenger door no longer opens from the inside. They claim they had nothing to do with this. They are lying. They told me the mirror is replaced without removing the door panel and I watched 4 YouTube videos where the whole panel was removed to access the wiring of the mirror. Yes it is possible to reach in there by prying the panel halfway up but this does not prove that their technician did it this way. I've come here a handful of times and it always ends in a huge bill for services they claim I need. I no longer trust them. Unless they admit fault on this and fix it for free I will never come back. Also their waiting room is freezing cold.

Update: they said there was a cable disconnected and they did fix it without charging me. I'm still very angry this happened and the manager who insisted they couldn't have done anything wrong should have come to apologize to me personally. I gave one star back because they fixed it but I'm still very dissatisfied with this service.

Sarah P.

Great customer service, every representative here has always been honest and pleasant! The waiting area is also great, very open and plenty of seating (comfy sofa chairs, 4 person tables and charging station for electronics/laptops) 2 tvs and free coffee with a snack vending machine.