AAA Aurora - Aurora, Indiana

Deirytze Fernández

Lleve mi auto el martes a una cita a las 08:00 para revisar los frenos y el rodamiento, resulta que era la 1 de la tarde y no habían terminado de arreglar el auto. Yo estaba muy molesto porque estaba allí esperando, y siempre me decían "están trabajando en eso", pregunté 4 veces y me dijeron lo mismo 4 veces, ya que no puede haber comunicación y podrían advertirme que el arreglo. Iba a durar mucho tiempo, llegaron 4 citas despues de mi, y las 4 personas se fueron antes que yo, pregunte por que no respetan los horarios de las citas y el gerente dijo que normalmente lo hacen. Tuve que pedirle a mi esposo que me recogiera y llevara su auto, porque tenía que trabajar a las 2 de la tarde. Expresé nuevamente mi descontento con este servicio deficiente. Y, cuando llegué a casa, el auto todavía tenía daños y no lo arreglaron. No sé en qué se pasaron 5 horas porque empeoró. Esta fue la primera vez que fui aquí, ya que suelo ir a Tire Discounters. Gasté $970 en frenos y así me trataron. Desafortunadamente, mi rumbo quedó sonando. y no, no y no recomiendo este lugar y nunca volveré.

Mary Ann Ryan

AAA IN Scott’s Addition is able to do many DMV services. Excellent service I purchased a new car getting title and registration was. Extremely easier because of helpful and courteous staff.

Lynn Graves

I had an appointment at 8am to install tires, replace valve stems (one was leaking) and perform an alignment. I arrived and was quoted the tire install price plus ~$150x4 (I do not remember the exact number) to replace the tpms sensors. However, my vehicle does not have tpms just regular valves. I informed the Service Advisor of this and he said they would just replace the valves then.

I waited, and it took around 45 minutes to take my vehicle inside. They mounted the tires and then it waited another hour or so before they started on the alignment. After they put it on the alignment machine, they said they could not do the alignment because of a bad ball joint. They then quoted me $200 for the part and $730 for labor ($930 total) to have the ball joint replaced. This is an astronomical price so I declined and would replace it myself and then return to have the vehicle aligned. I paid the fee to install the tires and new valves and left. A Moog ball joint cost $24 off of Rock Auto and it took me about an hour to install. I also replaced the tie rod ends while I was in there.

A day or so later I discovered I had a low tire. As it turns out the valve stems, which I specifically requested and paid to be replaced, were not replaced. I called and set up an appointment to perform the alignment and replace the valve stems (which involves removing the tires from the wheels and then rebalancing, so they have to redo ALL of the work they did previously)

I arrived and they moved the car into the shop quickly this time and returned the vehicle quickly. They didn't charge me for the alignment which seemed nice. I was suspicious of how quickly it was returned and left to get a spay bottle with soapy water. I sprayed it on the valve stem that was leaking and discovered that it was STILL leaking (the soapy water bubbles up if there is a leak). I immediately returned to have them replace all the valve stems. This would be the third time I was there to have the valve stems replaced. They took the vehicle back and returned it after 45m or so. This time the valve stems were replaced and passed my leak check.

However, at this point I am highly skeptical of their work so I called Tire Discounters to check the alignment and rebalance the wheels (Due to vibrations I think they skipped this when mounting the tires for a third time) Tire Discounters discovered that the alignment is not even close (0.7 degrees toe on the rear) AAA straightened the steering wheel during their "alignment" (it was off center after my tire rod end replacement) so I know they at least did something, which almost seems worse that half effort went into every job that was performed.

I am really at a loss to describe this experience.

In summary:
-Quoted for parts my vehicle does not have (tpms sensors)
-$1k to replace a ball joint is a borderline scam
-I had to go 3 times to have valve stems replaced
-The alignment was not correct

Madison Fentress

Don’t bother making an appointment here. I had a 12:00 oil change appointment, but my car was not taken back until 2:00. Oil change itself was done quickly, but the receptionist proceeded to say “If you would’ve called, we could’ve scheduled you better”

I did call to make the appointment and was scheduled several days in advance. If you truly don’t have open appointments, you should not advertise that you do. When this place makes a mistake, they blame the customers. Terrible customer service and outrageous prices. I would not recommend going here.

Karen Mienheartt

Always have a great visit. All r so helpful especially if you have a problem! Great people!!

David Wolf

Most mechanics I've run into on the road are too busy to get me in for two weeks. Bob Sumerel got me a next-day appointment and did everything I requested....in less than four hours. Great service, friendly and knowledgeable staff. I'm not sure how far I'd drive to have them service my car, but if I'm in town again, they're my first choice. Thank you!

Gregory Goldschmidt

I had a appointment at 9.30 i asked the lady at 11.00 what was going on . I left at 11.25 with no service. I told her i am leaving and she said ok

B B

My son went here for the first time yesterday to get a new set of tires. They worked with us since the tires we wanted were not in stock and overall we were very pleased both with the tires we got and the price. Thank you for going the extra mile for us to make it a great experience!

Update 10/24/2024
Went back again with a battery issue and Paul was the best. Thank you for fixing my car!! Got it correctly diagnosed and fixed the same day! Very much appreciated! I'm now 2 for 2 with this company!! Will be bringing more of my business your way! Thank you!