Bob's Transmissions-West Michigan - Grand Rapids, Michigan

Darmita S.

Definitely wouldn’t recommend don’t deserve one star, but it wouldn’t let me complete my post without giving it a star very rude so glad I didn’t invest I dropped my car off. There went back five days later to put a down payment and the guy was so rude and the other guy was just as rude, didn’t even speak but yet I can pay you $3200 to fix my car. I don’t think so. I had it towed? Right back out of there

Haley P.

husband called here to get an appointment and with barely any information about our vehicle and without an inspection or anything he just told us we would be paying 3-4k out of pocket! seemed like he just didn't want to do his job so yea we wouldn't recommend this place.

James D.

Mike was extremely rude definitely would not recommend this place.

First N. L. N.

We brought our vehicle to bobs, a few months ago, because we were told it could’ve been a transmission issue, bobs informed us we needed a new transmission.

Long story short, we went to another mechanic who would do it just a little bit cheaper. And long story short after the transmission was put in he had found another problem, which then he realized the car may not have needed a new transmission at all.

I honestly feel like the transmission was not looked through enough to see if it needed a new one. I feel so played

Steve J.

Bob is great. I've had two cars worked on here and they do a great job at a great price. He usually has a few options for you and is honest about what the best choice is. Rebuilds get a generous 2-year, 24,000 mile warranty. Highly recommended!

Ember T.

Bob and his crew did a great job for me. Through no fault of theirs, it took longer than expected to have the transmission fixed (parts were backordered from Chrysler and the clutch cylinder blew when they tried to pressurize the system). As a result, I got to see how they are when everything goes wrong. They kept me informed (with Bob personally keeping me updated), had the job done as quickly as possible, and kept the work affordable. A month later, the transmission shifts better than any manual car I've driven before. I would absolutely be confident taking my car there again.

Tom S.

Bob's replaced my transmission. A few days later, my car stopped starting. Obviously, this was suspicious, but you know, car starting has little to do with the transmission. But I asked them to take a look anyway, see if they bumped something. They fixed it for me, claimed it wasn't their fault, just an unfortunate coincidence, but they didn't charge me for it, which I really appreciate. That earned a 5th star for me. The transmission comes with 2 years warranty, but they assured me this issue was not under warranty, so i can only assume they did it for free because it was simple and to be nice.
I think perhaps they could do a better job calling you about the status of your vehicle, but if you call em they'll tell you.
As far as price goes, I don't know a thing about transmission replacement, but the price fell in line with what I had researched.

Ryan B.

Bob’s Transmission of West Michigan went way over and above to exceed my expectations. My Jeep, which is a custom hot rod, does not have a top. Bobs took the care and time to park my vehicle inside every night until the job was complete to protect from theft or elements. The price was fair, the job was done quickly, and most importantly the job was done correctly. Not too many places will take on the job of fabricated hot rods but with Bob’s it was no problem. I can’t explain enough how completely satisfied I am with the service. Thanks again Bobs!