Marshall Steinbeck Collision - Amherst, Massachusetts

Patrick F.

While they could not help me repair my windshield, they offered an insightful explanation as to why (Big business crushing small competition). They were polite, professional, and knowledgeable and immediately pointed me to the shop that could provide the service at a reasonable cost. While my car doesn't need immediate work, when it does, I'm bringing it to Marshall Steinbeck Collision because of this interaction. It shows that there are still some small business owners out there trying to get by, and they do so by being honest, cordial, and professional. If I could give more than five stars, I would!

Peter M.

Recently my car was rear-ended in Amherst Ma. I decided to bring my car to Marshall-Steinbeck for repair. They did an awesome job and keep me informed throughout the process. Everyone I came in contact with was knowledgeable and friendly. I would definitely recommend them to my family and friends.

huanyu D.

I am very angry: this company has no basic service ethics. My friend introduced me to this company to repair my car. I thought the boss's attitude was very rude ，maybe I had an accent. When I asked him to estimate the car repair cost, he looked impatient. Today my friend went to the store in person. When he helped me consult, his tone was also unfriendly and he even told my friend to "get out from here". After that, we thought they were racist. Why do so many people give 5 stars? I hope everyone will seriously consider whether to come here to repair their cars. Not even the most basic service ethics

Jason R.

I wouldn’t recommend this place, very rude even if you were a prior customer. Charging for 50 dollars for appraisal even putting a complaint with my assurance company for even recommending this place. Even the work they performed on my other car wasn’t even that good.

Bottom line people. They can’t get there own work by word of mouth. They need an assurance company to promote them. Let be the warning. The 4 stars must be members.

Wilmore W.

Glenn and the team at Marshall Steinbeck got my car in after a rear end collision and immediately saw damage that the insurance investigator missed. The parts were ordered and within days my vehicle was repaired and looked like new. Awesome crew of absolute professionals.

Leila R.

My car had an unfortunate run-in with a deer last month. The body shop that I had intended to send my car to told me that they wouldn't even be able to look at it until late March. I explained that the car was not drivable and my insurance told me that typically shops will bump cars like that up their list but the woman I spoke with shut me down immediately.
I was extremely discouraged and after speaking w/ my insurance and getting a list of other shops that were approved, I decided to contact Steinbeck Collision.
This was the best decision I could've made! They were able to get my car in that day, they handled the tow. They handled all the insurance pieces and continued to update the car rental company so my rental could be extended til my car was done.
Not only did Steinbeck save the day, they did it with kindness. Getting into an accident is traumatic and a little bit of compassion and empathy goes a LONG way.
They've kept me updated each step of the way and I'm so delighted to have my car back to it's pre-deer state.

100% recommend Marshall Steinbeck!

Ali C.

Honest, friendly, helpful. Top recommendation.
I brought my car in for body repairs after an accident, and they fixed it for half the price quoted by another company. They we communicative about the work, and didn't try an oversell. They even were patient with me when I couldn't figure out why I couldn't see my speedometer (it was the dimmer switch was off..) they fixed my car great, just need someone to fix my brain.

Andy P.

A great place to bring your car to! They ordered the part in advance, so that the car wouldn't be sitting there awaiting it - they let me know when to drop off. Once it arrived, it was fixed very quickly and with excellent attention to detail. I have no hesitation in recommending Marshall Steinbeck!