Craft Detailing - Dedham, Massachusetts

Keith H.

I saw a lot of hype around Craft Detailing online and decided to check them out myself for a full detail and ceramic coating. I’m glad I did! My car looks better than it did brand new 6 years ago! Everyone I talked to was incredibly friendly and professional. I can tell they truly care about their work and making sure their customers are happy. I’m truly amazed at how my car looks and they definitely have a customer for life.

Dave B.

Just completed a frontal paint protection film and ceramic coating application through Lia at Craft Detailing. This is the third car I have done with them. I have been extremely happy with the results both immediately after and over five and a half years later. The cars just sparkle after they are washed. Lia has been very responsive and flexible in setting up my appointments. I know there are closer shops, but I didn’t even consider them. Someday I’ll be back with my fourth!

NMF

There are plenty of choices around for ceramic coating, but I'm glad I went out of my way to purchase a top-quality product like Opti-Coat Pro+ from a reputable installer like Craft. It really unleashes the sparkle in my paint's pearl finish. Super easy to maintain with a low-effort wash or wipe down, and you walk away with a slick "just detailed" gloss in minutes. Craft's professionalism is one of the few things I've been 100% satisfied with since purchasing this vehicle. Thank you, Craft Detailing!

Alexey P.

Not a place to get the window tint done.

I recently brought my new (to me) BMW M2 Competition to Craft Detailing to get the front PPF'd and whole car ceramic coated. If it was just those two things, it would've been a 4 of 5 star review from me. The quality of the PPF job was close to perfect. Time will tell how well the ceramic coating holds up, but so far so good.

Unfortunately, I made a mistake by agreeing to get a ceramic window tint from them as well. They charged $550 for a subpar tint job. There are tears in the film on the back window in addition to bubbles and dust particles trapped throughout. It was not the quality I expected at that price point.

When I expressed my dissatisfaction with the tint job, I was told they'll redo to fix any mistakes when I come back for the first wash in 10 days after the ceramic coat has fully cured. When I came back, I was told that removing the tint from the back window after it fully dried was going to be risky and that the best they could do is attempt to fix small mistakes here and there, plus redo the passenger side window. When I asked if I could get a refund instead, I was offered store credit for a partial amount, which I had no use for, so I reluctantly agreed to a limited redo.

Same installer completed the redo leaving the tears on the back window untouched. He did reinstall the passenger side window, but left a much wider edge versus the driver's side, in addition to bubbles and dust still being present.

After bringing the car home, I also noticed dried-up drip marks on every interior panel beneath the windows, meaning the interior wasn't covered up while squeegeeing out the solution during the tint install. The alcantara insert was soaking wet and there was water in the switchgear on the passenger door.

Needless to say, after that I had no motivation to go back for another redo by the same installer who is probably doing his best, but clearly lacks the skills.

I debated whether to write this review or not, but ultimately decided it was important to caution those who might be considering getting window tint from Craft Detailing. If you just need PPF and/or ceramic coating, go for it. However, consider getting the tint done elsewhere.

The bottom line for me is I thought I could save time by getting everything done at one place, but now I'm out $550 and will be paying a 2nd time to get it completely redone by another installer who specializes in window tint specifically and whom I've used before for much better results.

One additional note regarding the film itself that has nothing to do with the shop, but is good to know. Craft Detailing use Suntek, which is widely considered to be a top quality option. However, it does have a distinct blue hue and is slightly hazy, especially at night. If you don't like either of those things, consider getting Llumar instead, which has perfectly neutral colors and zero haze in my experience.

Renee C.

I found this location through Googling for local detailing shops. This shop had some great reviews and the comments were consistent. So I gave the shop a call and explained them my car issue. I started getting water spots on my paint job, windows, and wheels about 3 months ago. I don’t park near a sprinkler so my only guess was acid rain came along and then the hot days after that locked them in. I tried some DYI ideas that some friends of mine suggested as well as a car was location suggesting using CLR but alas the spots kept returning. The woman on the phone suggested I come in and the do a test spot on the car to see if their least aggressive product would do the trick. I came in and at last something finally worked!! Less than 2 hours later and $200 for the exterior detailing my car was saved! These people were so personable and friendly and life savers to say the least. I will be recommending this place to everyone, friends and family, and I most certainly will be back!! (Picture show the before water marks with the test spots with their products and you can see the drastic difference. Later pictures are the after shots)

Galang D.

Got ppf done here and the experience was great beginning to end. Lia is great to work with and goes over things clearly. The price is great for the high quality you get and warranty behind their install. After a couple of months, I notice some very small bubbles and when I brought it up Lia, she was very professional about it and had me bring it in to get it fixed. Instead of taking shortcuts, she ended up getting the staff to replace the entire hood and rocker to ensure that it will be perfect and that I’m happy with the result. I couldn’t be any happier. They stand behind their work. Great prices, amazing staff, and awesome warranty!

tyler

Simply the best of the best! I brought my new car to Craft Detailing to have a Paint Correction Service performed on it because the dealership had so poorly buffed the paint that swirl marks and holograms were visible at every angle. You didn't even have to try to notice them! However, Craft Detailing did a fantastic job - the car looks beyond excellent and it is so glossy now. They were over the top friendly and flexible - I would highly recommend you go here for any detailing needs.

Renato G.

I did apply ceramic coating to my car with Craft detailing about a year ago, and I can’t thank them enough for how incredible the car looks!

Because I live about an hour away from them, they gave me instructions on how to properly care for my vehicle paint, but I take it back every now and then to get a deeper clean that I’m usually unable to do myself.

The staff is always very friendly, and the service provided is very professional. My car is in Showroom quality even after one year. Photos below to prove!