Asa Road Service - Medford, Massachusetts

Allison Thibodeau

Would leave no stars if that was an option!
Stranded with a blown tire, my roadside assistance sends this place to me, almost immediately updates a delay, but at the delayed time... nobody shows up. No call, no answer on the provided phone number! Nothing!
Shame on you! Close your doors if you can't provide the service you're advertising!
Note it's almost 11 pm as I'm positing this! Service called for at 8:15, and this is the ENTIRETY of the communication from this company.

Nate

Unreliable, helper (dispatch# G561324358)kept on increasing his ETA. I requested arrive at 12pm and they pushed WTA to 1pm, then 2:11pm, then 3:35pm. Now it’s 3:50pm and still no call/update. I requested them through roadside service from Geico, please avoid this company at all cost. What a terrible business and a waste of time.

Jean Zephir

Worst roadside assistance you can get. They will cancel with no update and leave you stuck. Will stop picking up all calls even from your insurance company. Do not waste your time. Horrible company

Joe Abad Santos

The worst road side service you can get. The technician was so lazy doesn’t even help out. What kind of customer service is your technician. Ive been waiting close to two hours and not even a single word came out out his mouth. I can believe people are effing rude nowadays. If you hate your job by all means quit.

Make sure you guys ask your insurance provider whos they are sending and stay away from ASA road service.

Alyson Skok

Just had them for roadside service today and they were great- initial ETA to change a tire was 120-150 minutes, the guy called me at 70 minutes in to confirm services were still needed and gave me a heads up that he would be there in 30 minutes (super helpful as I had gone home and was catching a ride back). Arrived exactly 30 minutes later, was super nice and quickly got me all set to go. Appreciate the assist!

Kurt Mansbach

Never showed up. Over 2 hours. Sent by ford ….. road side assist. Sent another repair truck. Now looking at 3 hours plus. Go triple aaa

David Napierkowski

Locked my keys in the car. Asa Road service was the company that took the call for the unlock. It said they were an hour out and with 35 minutes remaining on the wait time my driver cancelled the service. I received no phone call explaining what happened from Asa or the driver. It was pouring rain btw and zero consideration was given in that regard. Can’t even call them directly to see what happened or complained. Most unprofessional experience of my life.

Meredith Casey

After I called Geico and found out What company was coming out to help me I started reading reviews and I was getting nervous I was going to be sitting alone in a cold truck for hours. However, my experience was wonderful.Showed up right on time. Polite. I was a knucklehead and ran out of gas. Brought me enough gas to make it to the nearest gas station and I was on my way. Only thing I thought was ridiculous was when Geico said the Closest truck around was 36 miles away in Weymouth and I was in Attleboro. It took him about an hour to get there but that is the time they quoted me so I couldn’t complain but that does not reflect on the company ASA, that reflects on Geico. That shouldn’t be an option for a company to come out so far away. I would rather pay five more dollars a year for roadside assistance for Geico to dispatch more tow truck companies who are local. Or I could just not run out of gas and not have to worry about it.