Dyson Service Center - Southborough, Massachusetts

Zane S

Adrian is awesome. I spoke to him over the phone a few weeks ago and he was very clear about what to expect. When I got here today it was super easy to scan the qr code and check the vacuum in. I had driven from about an hour away and was expecting to have to leave the stick vacuum and come back for it another day but he assessed the issues, explained them to me (basically everything was clogged and needed to be cleaned and filters replaced), gave me a quote and fixed them all within 15 minutes. I highly recommend him if you need your Dyson fixed. We tested it together before I left the store and it works perfectly now! Adrian does not waste your time. Will come back if I ever need to!

Cornelia

So far so good! We are so very lucky to have a Dyson repair shop in our area! I have brought two of my Dyson products to this shop, and they brought my older small vacuum back to life and I am using it like it was new! Additionally I had a hair appliance that I thought was dead for sure, but I apparently didn’t know what I was doing maintenance wise. I value these products and they serve me well. Thanks again for being a part of the local community!!

Matthew Parlante

Drove 45 minutes to beg for help with my less than a year old Dyson that seemed to be malfunctioning. Adriane and Nick were extremely professional and friendly and willing to "take a look". The result was my V10 Dyson came out looking brand new and working even better. I would highly recommend coming in here if you're looking for a new vacuum or are having an issue with your current one. You won't be disappointed!

Kate Col

Adrian was absolutely fantastic! He had great energy. He was eager to help and very friendly. He gave me great tips on how to keep our Dyson running as well as possible and made our 1.5 hour trip totally worth it!

SALON DE LA ROSA

I brought my hair dryer in to get repaired. Yes! They do repair all Dyson equipment and I have to give a shout out to Joe who was really helpful in giving me insight as well on properly caring and maintaining my dryer. It gets a lot of use as I'm a hairstylist. I thought I was going to have to invest in another one as it overseeded it's warranty. I'm really glad I called here and stopped in. Thanks again Joe!

Christine

Why does no one answer when you call and email? I sent out my product for a service repair weeks ago but haven’t received any updates. The service center is also far from me, so I don’t have time to make it up here. I just want someone to pick up the phone and give me a status update of my repair

Mohsin Said

I wanted to share my recent experience with the Dyson service center in Massachusetts. When I called to address an issue with my Dyson product, I was told by your customer service representative that I could go to this service center to get my problem resolved. Unfortunately, my experience was far from satisfactory.

When I called the Massachusetts service center, I spoke with an individual named Edrian, who identified himself as the supervisor. The interaction was extremely disappointing. Edrian was unprofessional and unhelpful, making the entire experience very frustrating. Instead of assisting me, he seemed disinterested in resolving my issue.

Given Dyson's reputation for excellent customer service, this experience was very surprising and disappointing. I hope that this feedback can help improve the quality of service at the Massachusetts center and ensure that other customers do not have similar experiences in the future.

The customer service said it should be exchange here but the supervisor said that it not possible. Please don’t play with customers.

Gregory St. Martin

Excellent customer service. I took my cordless Dyson in because the power wasn’t working. Adrian was friendly and knowledgeable, and fixed the unit in a matter of minutes (replaced the electrical unit, under warranty yay!). He gave me tips on how to maintain it going forward. Very happy, highly recommend. Thanks Adrian!