McGovern Subaru of Acton Service Department - Acton, Massachusetts

Penny Lacroix

The people were not rude, but far from friendly - no smile, no greeting, no eye contact. I had booked an appointment several weeks ahead, reserving a loaner and confirmed it the day before. When I arrived, they coldly checked me in and then said I couldn't have a loaner because I had my dog with me. No negotiating. So I left. There are other places I can take my car where I will be treated with a smile, and my dog will be welcome. With all the dog- friendly ads this company puts out, this was a hypocritical shocker. My first experience with this center was during covid. It was ok. But I won't be back here.

Carter Rossner

Had my 90,000 mile service on my outback. They honored my appointment (sadly, rare amongst service departments), had straightforward pricing, and I was out that afternoon. Getting a loaner car was totally painless. The rep did a good job explaining all the bullet points on the report.

Chris Herpers

I have used Village Subaru to service my car for many years, always to great satisfaction. The service us excellent and they don't overcharge, in fact I have saved money with them on more than one occasion. For example one day they fixed my driver seat at no charge eventhough my warranty was expired. Highly recommend.

Dan W

I've been to three Subaru dealerships to have my three Subarus serviced. I've been to each of those for several years, over the course of the last 23 years. Village Subaru in Acton is the best. Their service has been polite, good quality, and their waiting area is clean, spacious, and convenient for working on my laptop.
Recently I asked about my 2000 Subaru, and they honestly listed out a few thousand dollars in repairs, but warned me that the car wouldn't be safe to driver even after that. ("Honestly," because one year earlier, a different service place told me to expect that, so this confirmed that.) There was no charge for that evaluation.
Today, however, went above and beyond the usual excellent service. This morning, I called up for new wiper blades, asking if they could squeeze me in on very short notice. They said no, they couldn't, but that I should go to the Parts Department (across the street from the Service Department). I went there. The Parts Department sold me the wiper blades, there was no wait, and he installed them for me! Then, he went back inside and came out with glass cleaner and a cloth to wipe the schmutz off the lower portion of my windshield so that my new wipers wouldn't get dirty right away!

Andrew Ryan

It's OK. Personally I'll shop around and look for another mechanic to service my vehicle once my warranty is up. I might have to come back for big problems; they definitely fix things correctly. It just doesn't feel above average to me.

My biggest gripe is that the service desk doesn't seem interested in communicating mechanical information about faults to the customer beyond "we fixed it, sign here". It seems silly to me that I need to post on a mechanic forum to get info about why I had a problem when I'm paying hundreds of dollars for the work. I can understand why explaining technical details to customers can be difficult, but I'd prefer a service center that at least tried.

They also price-gouge on some things that are bundled in the bigger inspections. For example, I believe they charged me more than $75 to change my cabin air filter.

Dean Redfearn

Friendly service and they don't try and rip you off like other Subaru dealers in the area

Lois Mcdonald

On their website they talked about Covid precautions and virtually all the customers wore masks and kept distance. However, I didn't notice a single staff person wearing a mask.

Bret Hekking

Longtime customer. Happy with service folks and buying hassle-free experience.