Darling's Auto Mall Chrysler Dodge Jeep Ram - Ellsworth, Maine

Kim Caron

I had a truly awful experience with service and parts. I was told that in order to schedule a service appointment, I needed to order parts in advance and pay for them over the phone, which I did, for almost $800, in the event I needed those parts. I was never told the parts were non refundable until I arrived for my service appointment and was told that I didn’t need the parts. Darlings now has my money and the parts I ordered, and they aren’t sure if they can authorize a refund. I requested a copy of my receipt and no where on the receipt does it say non-refundable, in fact it says no refunds after 30 days, it has been 5 days since I paid for parts. Furthermore, while owing me a refund, the service employee tried to convince me that I need more work and parts done, which is not needed. The employee told me maybe I did need the parts that he just told me I didn’t need. The employees were happy to lie to me with a smile on their face. I am truly disgusted by the greed and dishonesty. You have lost my business.

Brittany F.

Edit: I did call and they made this situation right. I appreciate the service manager taking the time to talk to me and find a resolution.

Took my jeep here for standard upkeep work and the price was astronomical. We asked them to look at my radio/speakers which had stopped working. They charged us $125 to turn on the radio, tell us it wasn’t working and that they don’t do any radio or speaker work. I’m not sure how at a Chrysler/dodge/jeep dealer with a repair shop, they cant fix your jeep radio or speakers. What if my vehicle was under warranty? They wouldn’t fix it? Honest question.

John Hatt

I recently had the pleasure of purchasing my new truck from Darlings dealership, and I cannot say enough about the exceptional experience I had with their entire staff, especially Mike Hill, my salesman.

From the moment I stepped onto the lot, I was greeted warmly and treated with the utmost professionalism. Mike took the time to understand my needs and preferences, guiding me through the selection process with patience and expertise. He was incredibly knowledgeable about the vehicles and helped me find the perfect match for me.

The entire staff at Darlings dealership was friendly, helpful, and made the buying process smooth and enjoyable. Their attention to detail and dedication to customer satisfaction truly sets them apart.

I am thrilled with my new 2024 GMC Sierra 1500 Elevation Edition, and I can confidently say that Darlings dealership and Mike Hill exceeded my expectations in every way. I highly recommend them to anyone in the market for a new vehicle. Thank you, Darlings, for a wonderful experience!

Andrew Hobbs

Exceeded my expectations!
I took my older 2008 BMW 328 I for service. They got me in quickly, but not before telling me they usually don't work on BMW. Because it was a relatively simple job they were willing to replace the pressurized radiator overflow tank. The job was done quickly and the car ran fine however the low coolant light kept coming on and it wasn't losing coolant. I returned and they got me in quickly again but could not solve the problem.
I ended up taking the car to BMW in Westbrook where they notified me that the aftermarket overflow tank was the problem. The sensor in it did not fit properly. Of course I had BMW replace the overflow tank with a BMW tank.
I contacted Darlings (nearly 2 months later from California) and told them what happened, and honestly I expected a refund for the overflow tank because Darling's parts man had told me that if there was any problem, they had a good relationship with Napa Auto Parts, the supplier of the aftermarket overflow tank. Much to my surprise not only did they refund the cost of the overflow tank but they also refunded the labor. This definitely exceeded my expectations and I have told many of my friends about it and they have told me they've been in business for many years and have a great reputation. I'm glad I chose to go to darling's automotive rather than a mom and pop mechanic as I'm sure no one else would have refunded parts and labor in this situation. I did not expect the labor refund. I can't speak highly enough of how pleasant the service manager was throughout the whole problem getting me in quickly two times and then refunding parts and labor without argument, debate, or hesitation. He simply asked me to bring back the old aftermarket tank once I returned from California. I did and the refund check was put in my hand the same day. Thank you so much Darling's. Keep up the great work.

kyle rankin

I had a great experience there. The whole process was smooth and quick. Everyone was nice and polite and I didn't feel like I was pushed to do anything I didn't want to. Before I even went to test drive, Dan found a good rebate on the car I ended up buying.

Chris Moran

Excellent experience at Darlings… everybody did what they said they were going to do and my vehicle was perfect… Just what I needed. Thank you so much to Shannon and the rest of the crew at Darlings!

Chazman R

The service department at Darling's is a first class operation. I pulled up on a Wednesday morning at 8am to see if I could get an oil change and tire rotation. First question was, "do you have an appointment". I did not. "We can get you in at 8:30 if that is okay" was the reply. Amazing! I was done by 9:30, and they were actually booked pretty solid. They also took care of a software recall while they were at it.
My service writer, George B. was the personification of service...a true masterclass on how it is done.
Based on the quality of service I received, I wish I had bought my truck here.
Thank you George B. and Darling's for a memorable service experience.

Nate Messmore

Terrible business practices, scammers. Had a service 2 weeks prior to this one where there maintence tech over filled tires by 12 psi, causing them to ride hide in center and wear faster so they can make more money for new tires later. Had a second appointment to find out what the issue was and still they couldn’t figure it out and charged $205 for no repair. Took my truck down the road and they informed me about the tires and fixed it free of charge. Safe to say darlings will never have my business again. So BEWARE of Darlings scamming you.