Powerhouse RV Center - Broussard, Louisiana

Jay Melancon

First, I would like to truly Thank Wayne and his whole team for getting us in and out in just a couple of days.
We had a DEF Head go out on our way from New Iberia to our next location on our trip.
We got a few codes on our Entegra Anthem Class A coach; we call Wayne, and he said come on over.
We pull in sometime after lunch and they immediately put us in the first bay and started diagnosing the issue.
By the end of the day, they did determine it was the DEF head. It was too late to order, so they order it the next morning NDA.
The next morning when the part came in, they had the new DEF Head installed and was running it through some test before we got back.
After all the testing we were good to go.

Just wanted to say they had power hooked ups, so no unloading anything from the refrigerator.

Great shop and would highly recommend them to perform any work needed on your coach.

Again, we would like to say Thanks to Wayne and his team.

Jay & Wend Melancon

Skylor Riles

Absolutely thrilled with the exceptional service we received at Powerhouse RV! We dropped off our camper trailer last Monday, expecting to wait until the following week for repairs to be complete, but to our sirprise, my wife received a call that same Friday letting us know it was ready for pickup! Not only did Powerhouse RV complete the repair within the week, but they also went above and beyond in terms of customer service. The shop's owner Walter was an absolute pleasure to work with. He greeted us with a warm smile and took the time to explain the repair process every step of the way. Not only was the repair flawlessly executed, but he also took the time to share several maintenance tips and tricks for our camper that we had never even heard of before.

Overall, we couldn't be happier with our experience at Powerhouse . We'll definitely be returning for any future needs and recommending them to all our fellow campers!

Mike Fruge

Buyer beware. Went on with ac working at 60%. Discussed at length about if they knew how to use the warranty. Gave him his own copy of the warranty info which CLEARLY STATES PREAUTHORIZATION REQUIRED. They told us they ordered sc parts in one conversation. Told us they had all parts in, in another conversation & would be ready that Friday. Checked on Friday for pickup time. Coach was still apart. No parts ordered. Said he couldn’t get parts. Wasted two weeks of time sitting there. Told him to put it back together, pull vacuum& add Freon. Went to pickup and now ac doesn’t work and, charged us $2600 & be told he NEVER called the warranty company. Now, we can’t recover the cost.
Business previously owned by Wade, who was a great guy. That’s the reason we went there. Wade sold the business to these people. Definitely not the same caliber of repairs, customer service, nor honesty.

ks killa

Any good review of this place is the employees!
DO NOT bring you camper or RV here! While I was dropping off my camper another customer was picking up his RV. He was screaming and shouting. I wish that customer had said something to me. I purchased a camera off amazon and had Powerhouse RV install it. They charged me $752 for the install. They claim it took 6 hours to do the install. This is a lie. I came back about 2 hours later. I was gonna have them do something else for me. They told me the guy working on my camper had left for a minute. I waited in my truck for a while (almost an hour) and had to leave to pick my kids up from school. I called like 4 times that day but he never came back to the shop. They called me at 8am the next morning to tell me my camper was ready. Never trust these guys. Even with an estimate, they'll screw you.

Christina Tortorich-Bixler

What a great group of people. My husband owns his own garage and recently needed some work done on one of his car haulers. We decided to give Powerhouse a try due to his heavy workload. WOW we were very impressed with the attention to detail and professional work they did. Not only were they efficient, but they were also priced fairly. We will definitely be using this company in the future. Thank you for coming to our rescue!!

Jordan Vidrine

I brought my travel trailer here in order to get the AC thermostat looked at in addition to testing the camper for propane leaks as my propane detector was going off.

I was called and told that the AC replacement would cost me $200. I clarified and said "that's $200 for everything? Including installation?" And was told yes.

This was the ONLY time money was ever discussed. When they were done with the work they charged me $1400+ in labor costs. I understand that some miscommunication happened and understand paying for labor. But that price was outrageous.

They wanted me to believe it took them 7 hours to replace a thermostat and check for gas leaks. They also sold me a defective propane detector and installed it incorrectly.

I brought it back to have them fix it and I was told it was fixed, just to arrive home to the alarm falsely going off again.

When I looked into their installation I saw that there were two wires they didn't even connect to the detector which wasn't supplying correct power to the detector.

I’m sorry to report but I received less than one star service from powerhouse RV.

Robin Preston

My husband and I were traveling to Texas in our Class A motorhome and we were on the bridge on I-10 going over the Mississippi River. Just as we cleared the top, my husband announced he had lost power steering, brakes, and the engine temperature was climbing. The traffic was heavy, but he managed to pull off the road just past a merge lane. In spite of having roadside assistance, we waited nearly 7 hours for a tow. We found Powerhouse RV Center by searching online for a shop that could handle what my husband had determined was a fan belt. The owner was WONDERFUL!! They were long since closed by the time we were towed the 49 miles to the shop (after waiting for 7 hours for a wrecker to be found), but he had an employee meet us there, let us sleep in our RV in their gated parking lot, and started working on the RV first thing in the morning. They determined the belt tensioner had gone bad, and they had both the tensioner and the belt available later that morning, then had them installed and we were on our way again by 2 in the afternoon. The employees were knowledgeable, friendly, caring, and concerned for our well-being and comfort and took what could have been a trip-ending event and managed to save the day and our trip. We are very, very grateful and recommend them HIGHLY!

Bernard Wesley

Totally ripped me off!!! I feel like I've been strong-armed robbed! Wayne is a very dishonest man...he talks nice, smiles and all the while does not have your best interest at heart.
I called Powerhouse RV Center and talked to a guy named Walt and asked him how much would it cost to replace the fan clutch on my 2018 Tiffin Phaeton. I explained to him that I did not need a diagnosis, I'm 100 percent sure the clutch is bad and all I need them to do is replace it with the one I was going to order from Tiffin and have overnighted to them. He told me it would take two (2) hours of labor at $169.00 an hour, and whatever my clutch cost (which I did order from Tiffin and had it overnighted to them). When I arrived at their business with my motorhome, Walt was not there, instead Wayne was who I dealt with. I explained to him what Walt and I had previously discussed and he did not say anything different. He had his secretary write-up what I wanted done, which was fan clutch replaced. We had a brief discussion of whether he wanted to get the clutch from a local vendor, or should I just go ahead and order it from Tiffin. He said that he would also have to get it from Tiffin, so go ahead and order it. Tiffin had closed for the day at that time, so I told him I would order it the next morning, which I did.
When my unit was ready a couple days later, I asked what my final bill was, and was told it was $1045.92. I was floored!
Long story short, they charged me over three (3) hours of labor to do a diagnosis and another one (1) hour of labor to let my unit run for an hour to check the temperature. All it takes to determine if a fan clutch is bad is to SPIN the fan. If it spins freely, which mine did, the clutch has failed and need to be replaced. There is no repairing a fan clutch, it must be replaced. Besides that fact, I only hired them to replace my fan clutch with the new one I ordered from Tiffin, nothing more. I did not need them to diagnose anything, which would only have taken a couple minutes to do anyway (JUST SPIN THE FAN). I had even left the access cover to the fan off. And further, to check to see if the new fan is working, the only thing that had to be done is, start the vehicle. The fan runs when the engine is running.
They overcharged me for four (4) hours of labor, claiming to have done unnecessary work that I did not ask them to do, which I don't believe they did anyway. And what they wrote, "tested and removed fan clutch will need to get overnighted." Seriously!!! They charged me nearly $500.00 just for that.
When I went to pickup my coach, I asked Wayne to please not do that. I said we both know that this is not right. All he said was "sorry!"
I left there feeling sick to my stomach to have been wronged so badly. I truly feel like I was robbed. This business cannot be trusted.