Powell Transmission - Cadiz, Kentucky

Courtney Kubik

They have had my truck for months. He warned me they were backed up but only by a few weeks. I have called and called and called. Most the time I get a busy signal or a message asking for a remote access code. I got through once since I dropped off our truck. The man I spoke with didn't even know my truck was there then told me a guy named Tim would need to call me back. 2 weeks later and still no word from Tim. What do I do to get my vehicle back? Do I have to drive all the way to Cadiz on the chance it's fixed? And if it isn't then what? Call a tow truck? I have been without my vehicle for months and the people there haven't even called me for an update. Well how could they the guy I spoke with didn't even know my truck was there or if it had even been fixed? This is just crazy. Very unhappy with the service, communication, and timeframe of this business.

Brian Truskey

Rebuilt transmission died after 10 & ½ months, and less than 10,000 miles.

My transmission started having issues in February of 2016. Powell Transmission was recommended by someone who was recommended. They had the best price to rebuild, and he seemed knowledgeable when I spoke with him on the phone. The son did the rebuild. They had it for about two weeks, charged $1,200.00. I noticed the fluid was overfilled when I got it back, but he said it was fine. I figure he works on them, he would know. About a month later while driving from Murray to Clarksville, passing through a small town, it won’t get out of 2nd. I finally get through to him on the phone, he has me shut it off, pump the gas, and unstick the valve. I bring it back in, he has it for another two weeks, and I get it back. Seems to work.

December 19, 2017 rolls around. I am headed from Evansville to Christian county to visit my parents, doing about 70 on the highway. The engine revs, the car slows down. Transmission is messed up. I pull over and check on things, finally get through to Powell. It will drive, but won’t shift past second, and for a while only will run in first. Seventy miles under 35mph, and part at only about 15mph, three and a half hours, and one flat tire later I get there.

At this point it is under 10,000 miles and was only rebuilt 10&1/2 months prior. Still under warranty. He keeps the car for eight weeks to the day, putting it well out of warranty, and doesn’t bother to call me to let me know it is “fixed” for the third time. Luckily I had been calling in regularly after the third week. They left the keys in the car when I picked it up, no one was there. Now I am just hoping it won’t die on me a third time. I’ve had the valve stick/won’t shift problem twice since I’ve gotten it back, but may have worked it out from the help of a local mechanic. Time will tell.

Cannot recommend. If the third time in shop and second full rebuild, assuming he did what he was paid to do, end up lasting I may change my rating. Until then, steer clear.

James Cramer

Very friendly down to earth service. Fixed transmission, no problems since. Price is very reasonable and repair was a couple short days.

John Jones

The work on the Transmission was good. Customer service was good. Price was very fair.
John Jones

Cindy Ringstaff

Got my hubson done in 3 days one son over a month with problems after 2 son he had car for almost 6 months and want answer the phone when he always an excuse as to reasons of not answering the phone but not done yet

Ronald Tolbert

Took time and went over many details

larry roberts

Nice place with excellent mechanics

Troy Cannon

Great work and very nice people friendly