Watermark Ford of Madisonville - Madisonville, Kentucky

Jacob Weaver

Tommy Prather was extremely helpful in purchasing my new car. He was very professional and made the purchasing process smooth and made sure all information on the sale was understood. I would recommend Tommy and the entire watermark team to anyone interested in a new car, SUV, or truck. I will definitely be doing business with them again in the future.

Bill Yandall

I’m writing to express my disappointment with the unprofessional service I experienced at Watermark Ford in Madisonville, Kentucky, and to raise concerns about their $150 diagnostic fee for recalls, which other Ford dealerships do not charge.

When I arrived at the Services Department, the man behind the desk ignored me and continued a personal conversation with his colleague or buddy, despite clearly seeing me waiting. Eventually, a young lady seated at a computer asked if I needed assistance. I explained the issue and showed her the recall notice, but she seemed confused. Shortly after, another lady (long brown hair) came behind the counter and stated that it would cost $150 to diagnose my 2014 Ford Focus before they could proceed with the recall. She also informed me it would take three weeks to schedule an appointment.
This level of service is unacceptable, and the fee for diagnosing a recall issue is inconsistent with other Ford dealerships that do not charge customers for recall-related diagnostics. I would appreciate an explanation for this policy and expect better professionalism in the future. Same day that afternoon, I went to Kate Faupel Ford and they able give an appointment with no charge for any diagnostics charges of 150.00. That same afternoon, I visited Kate Faupel Ford, and they were able to schedule an appointment for me without charging the standard $150 diagnostic fee. I asked them about 150.00 fee and they advised me there is no such a thing. ...thank you.

Nikki Sweeney

We cant thank you all enough for your professionalism in our car buying experience. Tommy Prather was an excellent salesman that went above and beyond to make sure we were happy. It made the deal even sweeter to have a man of God pray over you & your spouse at the end of the sale!We don’t see enough Tommy’s in the world who aren’t afraid to share their love of the Lord with others..

Kylee Payne

Tommy was so kind and made our experience wonderful. He prayed over my car that we got there with me and my parents. That was something that we appreciated deeply. Great dealership and great people.

Teresa Lamb Howes

I would like to express my gratitude to Madison for their assistance in facilitating the acquisition of my new vehicle. Additionally, I would like to extend my appreciation to Allen Brooks, my dedicated salesperson, for providing a comprehensive explanation of the various features of my new car. His meticulous attention to detail ensured a seamless transaction, enabling me to embark on my journey with my new Kicks promptly.

Furthermore, I would like to acknowledge the exceptional efforts of Neal Carver in securing the exact vehicle that met my specific requirements. His commitment to customer satisfaction was truly commendable.

Julie Bowling

Tommy Prather was extremely pleasant to work with on the purchase of our new vehicle. He was very informative and we felt he was very appreciative of our business. It was very impressive that he blessed us with a prayer before we left the lot. This is the second vehicle that we have bought from Watermark and we will definitely go back! And I would like to also compliment Neil Carver for his expertise in getting us the best deal and he made the closing go so smoothly. A huge thanks to both of you for a job well done!!!

Susan Martin

Service Department at Watermark Ford and Watermark Nissan is always convenient, prompt, courteous, reasonable, helpful, and I trust them to provide quality service at a decent price. I like supporting local businesses, and want to keep Watermark in our small town. Service advisor Emily was very helpful. I easily made my appointment on the website. The whole process was a streamlined, and they all seemed to know what they were doing. Outside and inside areas were clean and neat. Comfortable waiting area is very near Service department. I will be going back to service my Ford vehicle, and would gladly recommend to others. Thank you!

Jeff Chambers

TOMMY TOMMY he is your man, if no one can do it TOMMY can. Or just go see Tommy Prather first and avoid all that rejection, stress, and hassle. This was my best experience at a car dealership ever. I definitely recommend Watermark Ford/Nissan. You walk in a customer and walk out like family hugging and the Lord had Tommy Prather pray before we left. Calling this place a business doesn't due it justice. Its 100% family