Kerry Volkswagen Service and Parts - Florence, Kentucky

Guevara-chomy Guevara

Me prendió el sensor fron assist y una puerta se está despegando la pintura de 2023 con 12mil millas y que lo lleve a Cincinnati a tema de pintura

Craig Risheberger

Katie (girl at the front desk) was great! She remembered my face from my last oil change 6 months ago so I really appreciated that. That alone speaks volumes to me. My car was completed very quickly and she was right out at the front desk when I returned to pick it up! Really couldn't have asked for more in service! Honestly, I'd give her a raise for being so professional.

Judi Godsey

Used Kerry Nissan service not volkswagon.

Getting an appt is extremely difficult. No answer. No ability to leave message or schedule online. Required 10 attempts before call was finally answered.

Blonde customer service attendant seemed annoyed with my service requests. I feel she did not accurately represent my concerns even though I respectfully stated them numerous times and even shared photos of a problematic sensor. She was almost argumentative.

Following the service, no one went over what was done and the overall condition of the car. Just received a generic checklist type of report.

Inquired about some of the benefits of the customer loyalty program (eg. what does complimentary trip service include?) and no one knew—not even the cashier who checked me out and praised the program.

This customer service experience was disappointing and I am not looking forward to returning. However, the work on the car seems mostly satisfactory.

John Ekpe

Reception was great and the service time okay. However, though I was informed of a recall that required a fix, after routine oil change I was told that the recall couldn't be fixed because a tool or program was down. Remediation: to be done in a year time which is at next oil change check in. Make sense? No.....

Danny D.

The actual cost was unexpectedly lower than the online estimate cost of my sceduled maintenance. The paperwork detailing what they did to the car, in my case a full inspection, fluids, and tire rotation, is easy to read and shows me exactly what issues if any there are. Generally a great customer service experience as well.

Caroline Reid

Kerry Volkswagen is one of the rare service shops with integrity. They are truly amazing, kind, well-informed, and professional. I will recommend them to anyone with a VW. They make sure you and your vehicle are well taken care of and they treat you with the utmost respect, which can be hard to find. They make sure you get the best value and that your vehicle is in better shape than when it went in. Thank you for always taking great care of my Taos!

Rick Hatton

I had to make 2 trips to get a annual oil change. First time I went this girl said it would be a 3 hour wait because they only had on lube tech working. I asked if I could make an appointment but was told they were booked out for almost 2 weeks. I went back the second time and was treated very good by the lone service advisor but was told there was a recall on my car but I would have to come back again because the equipment needed to do the recall was not working. So with gas pricing where it is I now will make 3 trips instead of one for service. Poorly run operation in my estimation.

CreditUturn

I've always had a great experience with the Kerry Florence VW service department... no unnecessary appointments for a simple oil change & tire rotation (unlike many of the other Hyundai dealers) and their service professionals treat you like one of their own family too!